WELL Health Medical Centres - Meadowvale

Sumer Morad 

on Google

a month ago

I’ve been a patient at this clinic for over 20 years, and unfortunately, the experience has consistently been disappointing. Appointments rarely run on time—you end up waiting in the reception area and then again in the exam room, often for 20 minutes or more beyond your scheduled time. Most recently, I called to book an appointment and was told by the receptionist to “hang up and book online.” That’s not acceptable customer service. If she had been busy assisting other patients and had politely suggested online booking as ... read more

Nora N 

on Google

3 weeks ago

I have been on the phone 2 times , each for over 30 mins just to try to get a hold of someone, eventually had to hang-up. A 30 min hold is not a hold, it's a 'we don't value your time or concern' messaging. The clinic always had fairly long waiting times before you could manage to talk to the receptionist on the phone, but at least she'd answer and indicate she needs to put you on hold. Since the Well Health take over, basic clinical patient care has become dismal and disrespectful to say the least. Since moving to an online... read more

Junitta Brownridge 

on Google

5 months ago

I love WELL Health Meadowvale. While I find the main reception staff a bit cold, the digital check in process is seamless. We don’t even have to interact. Nonetheless, the staff at the MCI nurses station are great. They are friendly, efficient and diligent. My family doctor, Dr. Audu is a breath of fresh air. She’s kind, a good listener and extremely thorough in her practice. The rooms are clean and quiet. I also really like that they send my prescriptions right to my pharmacy. I don’t have to handle any paperwork. Why the p... read more

Katherine Baldock 

on Google

3 months ago

Repeatedly forgot to deliver information related to my initial allergy test. I.e. did not tell me to bring the foods I suspected I was allergic to for testing. I had to leave the appointment and come back after purchasing them. During the allergen test I was left in the room for 30 minutes. I had to take pictures of the allergy test results at the 15 minute mark because the doctor did not show up in time. On my second appointment they did not order my allergy shots as I had done via the phone 3 times. If it were possible to ... read more

Esam Abou el hassan 

on Google

a month ago

The clinic is organized and no waiting time if you have appointment. The front desk staff are very kind and helpful. Doctor Hala Saleem is a great doctor she has been taking good care of our family for a long time. She is very patient, she listens to our issues with great attention to details. Thank you Dr. Hala.