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3800 South Scatterfield Road, Anderson, IN, 46013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This was maybe the second or third time I've come here either for myself or my daughter. When it's busy, yes you wait a while. But sometimes it's one of the few options if you can't get to your doctor. We had a wonderful experience here with my 2yo. Everyone was thorough and friendly even on a Friday evening, and thankfully they got her medicine sent to the pharmacy right away. Picked it up on the way home. Thank you!
Business response:
That’s wonderful to hear, Tiffany! We truly appreciate your support and for being part of the WellNow family. Stay in touch with us on Instagram @wellnowurgentcare for the latest updates and news! -The Customer Service Team
Check in staff was a joke. They care more about your payment than care for the patient. They are rude, made comments like "walk-ins are magically appearing, can't get anything done".
Business response:
Hi Jesse, we'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
I had a whole wretched experience here. Had an appointment for a blood draw, came in and no one was here and have watched 3 people come in and go back that arrived after me, without an appointment. Good god don't bother with this place.
Business response:
Thank you for sharing your concerns, Sheryl. We never want a patient to feel unsupported. Our goal is always to provide transparent information and compassionate service. We value your feedback and will use it to improve how we serve our patients.
Well Morgan G "business owner" the wecare@ web site is bogus. So sorry we cannot discuss as you have stated. Just showing more of how incredibly incompetent your organization is. You have now sent me to collections for a copay,. Why would I even think about paying you when a "doctor wasn't onsite to do the medical diagnosis?? Any and all reading this, go somewhere else don't waste energy on this piss poor organization.
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Go somewhere else, doctors call in. That means no one was there in the visit, Doctor wise. Must be nice to collect money for sitting at home. Can't wait for AI to replace bs doctors like at this place. Can't make the star meter any lower. Save yourself a misdiagnosing and go some where that real doctors show up for work. Can't wait for lawsuits to start flying for places like this.
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Waited waited waited...that's with an appt! Flippant " sorry" from the dr. The rest of the crew seemed nice enough, however, people skilled in managing triage is much needed you could die waiting.
Business response:
Hi Glenda, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Made an appt for 11:20. Sat for over an hour. I had an injury to my hand. When I finally get called back I sat for another 30 minutes only to be told they have to call the muncie office to get an Xray tech to come to Anderson. Once she arrived they could not do xray until the machine was calibrated After all that and 3 hours nothing they could do but refer me to Central Orthopedics walk in clinic. If I had known they had a walk in clinic I would have gone there. When I get there they were fantastic but had to redo al... read more
Business response:
Hi Shari, we know how frustrating long wait times can be, and we appreciate your patience. We'd love to hear more about your experience—please reach out to us at wecare@wellnow.com.
i scheduled an apppotment at 3am for 10:40. it is 11:23am they have taken 7 people in waiting room. why bother to schedule appoitment. very bad service. will not return. 2/11/25. susan kilburn
Business response:
Hi Susan. We apologize for any delay you experienced. Our team is committed to getting every patient seen as quickly as possible, and we value your feedback. Please feel free to reach out to us at wecare@wellnow.com so we can address any further concerns.
Had an appt at 350 sit in the waiting room fir 30 mins. The receptionist was less than friendly. Not greeting people and not helpling with registrarion. They have a pacman and slushy machine which just is unprofessional. Its an urgent care not an arcade. Just shoes they dont take care seriously. Then the receptionist family came in and all the staff was more worried about getting them slushies and candy then taking care of patients.
Business response:
Hi Casey. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
WellNow Urgent Care has a 4.2 star rating with 581 reviews.
WellNow Urgent Care is open now. It will close at 8:00 p.m.