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West Jordan Veterinary Hospital
- Veterinarians
- West Jordan, UT
About this business
Location details
7540 Redwood Road, West Jordan, UT, 84084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
RecommendedWhat a joke. My groomer was unable to express my dogs anal glands because they were compacted. So I called the vet clinic to get my dog in to get expressed (which I’ve done before). They scheduled me FOR ANAL GLADS ONLY and when the day came and I drove all the way there they told me my dog was scheduled for a wellness exam and expression. My dog doesn’t need a wellness exam, all his vaccines are up to date. They’re just wanting to charge an extra $75 for the exam that I don’t want and my dog doesn’t need. If this was their ... read more
Business response:
Hi Sarah, thank you for your review. It is our policy to ensure that vaccinations are up to date on patients, as well as an examination, especially considering completing anal gland expressions are a medical service that we offer. At time of check-in, we did not have documents provided and our staff does complete reminder calls reviewing appointment times with which doctor patients will be seeing. We hope that this clarifies any misunderstandings and wish you the best.
Recommendedthey were very frustrating to work with, and I found a way better place and better vet that can work with me and I can work with too. they don't know how to keep things organized on paper work. and they sure never called me about my dog updated shots when she needed them. I had to find out from my new vet and I never got one call from them and that was last year. very disappointed with then. vca jordan river is the best.
Business response:
Alexandria, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure to improve in the areas you have listed.
I had been taking my dogs here for over 25 yrs. I had a shih tzu when I started. I never had a problem getting her in clear up to the end. I had 2 litter mates next. I had a hard time getting appointments. I had to put one of them down 4rs ago. Had a hard time getting appointment. You can’t plan on when your dog gets sick to wait weeks for appointment. I would then be referred to another vet. Very frustrating. The sister is now 16 1/2 yrs old. I have had close calls with her health lately. I call for an appointment becaus... read more
Business response:
Hello Debbie, we take your concerns seriously and are sorry that we couldn't see you and your pet in a timely manner. As the volume of patients increased over time, we have had to book appointments out further in the future. Please understand that we do our best to see our clients as soon as possible, but due to the increased demand as a result of record pet adoptions during the pandemic we are unable to book appointments on short notice. As you experienced calling other hospitals, this is an issue affecting the entire veter... read more
We have a very sick animal who will mostly likely need to be put down. Instead of working to get us in, they said they can't see us for 10 days. That's terrible! We've been going there for 10 years and they want to refer us to somewhere else for this most sensitive time. Take your animals some place that will care. They are not with it! Your animals deserve more.
I just called to try and get my dog looked at because he wont quit licking himself and is very uncomfortable, all I got from the receptionist was we are booked for the day and won't have any appointments available until December, like screw you too animal azzholes this is why we dropped your service to begin with.
I had an appointment at 2 PM. I followed what they said to do to check in then proceeded to wait in the car for an hour and 15 minutes in 105° weather with a double coded dog and a 1 1/2 year-old. There were three people that showed up after me go in with their pets and backed out. Four people with medication go in and back out. The disrespect that they have for people and their time is unbelievable. This is not the first time that I’ve had to wait over an hour after my scheduled time. I’ve given them to many chances. I woul... read more
Business response:
I am so sorry this is the experience you had. It looks like you left this review 13 minutes into your appointment at we did attempt to call you at 2:15 pm. We received the voice mail that was left at 1:55 pm at 2:45 pm and attempted to text you and did not receive a reply. we understand the heat and are trying hard to get everyone in quickly and apologize for any missed communication today.
I have been going to animal crackers since the 1980s. I love the doctors and they were very reasonably priced. I haven’t been in about six years because I am lost my dog that I had six years ago but I inherited my dad‘s dog when he passed away. I went there yesterday to find out about my dogs abscess tooth I could not believe that they wanted $1100 to pull a tooth. Not only that they charged me $75 to hold the spot for surgery before they even let me know what the estimate was. I felt like all they cared about was money. The... read more
Business response:
Linda Beardall, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. It does look like we needed to do blood work and we were talking about a lump removal during the tooth extraction. The $75 is also a down payment and not an additional charge. It does g... read more
While our experience with the staff at Animal Crackers is good, do NOT get your pet cremated through here. I don't remember the name of the company they partner with, but they spelled our cat's name wrong on her cremation box. Her name was correct on our receipt so it's their mistake. They sent for another one to be made and the second one we received was a generic box, 75% shabbier than the first misspelled box. Losing a beloved pet is hard; dealing with multiple mistakes while you try to honor your pet's memory makes the e... read more
RecommendedI’m in shock....my New Year began with me sitting in my recliner holding my dog Boo for 2 hours while he passed away. What happened? Yesterday around noon, he began panting and breathing with difficulty. I called my vet (Animal Crackers) and they couldn’t get me in because they were closing at 2 and already had pets waiting for 3-4 hours. So I called every emergency vet in the area, AVC (Advanced Veterinary Care), VCA (Veterinary Care of America) and Blue Pearl Emergency in Midvale. The story was the same, a wait of 4-5... read more
Frequently asked questions about West Jordan Veterinary Hospital
How is West Jordan Veterinary Hospital rated?
West Jordan Veterinary Hospital has a 4.2 star rating with 1,311 reviews.
When is West Jordan Veterinary Hospital open?
West Jordan Veterinary Hospital is closed now. It will open tomorrow at 8:00 a.m.