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Our journey began in 2000 as the original centralized sales and support center for self storage properties. We impact your occupancy and average stay. We catch calls, create SEO solutions, provide tenant support, and offer a best-in-class tenant mobile app. All to help you deliver exceptional tenant experiences.
2703 Telecom Pkwy #140, Richardson, TX, 75082, United StatesGet directions
|Mon||06:00 a.m. to 10:00 p.m.|
|Tue||06:00 a.m. to 10:00 p.m.|
|Wed||06:00 a.m. to 10:00 p.m.|
|Thu||06:00 a.m. to 10:00 p.m.|
|Fri||06:00 a.m. to 10:00 p.m.|
|Sat||06:00 a.m. to 10:00 p.m.|
|Sun||09:00 a.m. to 5:00 p.m.|
It started out great with them but quickly declined after a few months. Now they have a quite incompetent set of people handling the phones that cannot seem to get a script or directions right. In setting up rentals and dealing with customer they frequently doubled the work for my wife (we got it to help her out, not increase her work). We finally cancelled it and we got charged for an extra 1.5months we did not use. I was so hopeful but in the end it was quite a terrible experience. We will use someone else next time. Afte... read more
Worst company ever. The lack of leadership there is the lack of accountability coming from the manager and floor supervisors towards the customer service agent. The discrimination against stage 3 cancer patients who has to attend chemotherapy. The rudeness and harassment from Javier (call center manager) and Claudia ( floor supervisor). Nobody wants to be held accountable about anything they lie and shorting your hours with out even asking you. If I could give this place 0 stars I would . Don’t work here the benefits sucks t... read more
I mean I'm going to go out on a limb & say XPS is an awesome company. I went there to meet with my DIL who works there. The offices seemed very professional despite some construction obviously going on. The few employees I met were very friendly. From hearing about my DIL's experiences working for XPS, I'd apply if I were looking for a job.
We have been clients of XPS for over 5 years and their team handles so much for us, to assit our tenants and support our staffs efforts with reservations and payments. After hours or when our team is waiting on a tenant and cannot grab an incoming call. One of the best service providers in the Self Storage Industry. Javier, Sherry, Shannon and all theFloor Supervisory team as well as their Quality Call Assurance folks, just deliver and respond to our concerns. Don't hesitate - sign up for their service for your facility.
XPS has been our call center provider for the past three years. The staff is friendly & helpful and makes every effort to help our customers get the answers they need. We’ve used several other vendors over the years, but XPS is the only one that has stepped up to serve as a true customer service partner. Thank you for the great job that you do to support our team!
XPS Solutions has a 5 star rating with 24 reviews.
XPS Solutions is closed now. It will open on Tuesday at 6:00 a.m.