Extra Credit Union | Banks & Credit Unions in 6611 Chicago Rd - Warren MI - Reviews - Photos - Phone Number
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Extra Credit Union

4.8
86 reviews
()
 6611 Chicago Rd, Warren, MI 48092

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(586) 276-3000

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5on Smart Link Solutions, Mar 20, 2017
I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union. more »
Business Response:
Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family!
5on Smart Link Solutions, Feb 02, 2017
My representative went above and beyond to bridge the gap between administration and he customers voice to make my unorthodox needs met. I have been a member for over 20 years and this is the best service I have been provided so far. Keep up the good work. more »
Business Response:
Thank you for taking the time to leave this great review, Lyle! And thank you for your loyalty and membership! We are glad we were able to assist you, and that you experienced the great member service we strive to give every day. Please let us know if you need anything else! We're happy to help!
5on Facebook, Jan 21, 2017
Working with Valerie was amazing. She was able to get things done that I wasn't sure I would be able to. I definitely recommend this bank!!! more »
Business Response:
Hello Monica! Thank you for taking the time to leave this great review and give us/Valerie a shout out!! We appreciate your membership and we are so glad we were able to help you, especially when you didn't think what you needed was attainable!! Please let us know if you need anything else! We're happy to help!
5on Google, Dec 29, 2016
We have been members of Extra Credit Union for over twenty five years, and have witnessed her growth through her transition periods, from Warren Schools credit union to Metro Credit Union and currently Extra Credit Union. Our experience with a credit union is much more personable than a bank! We are proud to be not only a member, but treated like a family member. We love the customer service and individual attention each branch provides, but our quaint, intimate Sterling Heights office is superb! more »
5on Google, Dec 08, 2016
Awesome people great service! more »
5on Facebook, Dec 06, 2016
Extra credit union is an awesome facility to bank with. The employees make you feel like family. They not only make you feel like family they really care&will help you with loans,cars etc. I've been with them since 2008. Awesome is the word that describes this credit union! more »
Business Response:
Hello Kena! Thank you so much for this great review! And thank you for being such an awesome and loyal member! We appreciate you! We're so glad we've been able to help you! Please let us know if there's anything else you need! We're here to help!
5on Facebook, Oct 31, 2016
I have the greatest team..from Sterling Heights location..Amanda Work..she is my Rock..she assist me in getting a loan for home repairs and completed additional request that I didn't even ask for..She made sure my repairs were going to get fixed..The Call Center reps are the greatest..They know me and greet me as though they are my best friends...Extra Credit Union team "ROCKS"... more »
Business Response:
Thank you for the amazingly positive review, Althea!! YOU rock! We're so glad that we were able to help you, and then help you some more :) Our staff members work hard and strive to give great member service, so we're so happy that you recognize that :) Thank you for your feedback. As always, we're here to help, so please let us know when you need us!
5on Facebook, Sep 30, 2016
I think they are awesome so far very helpful and friendly, I am glad I am a new member with them and I look forward to every step with them. Thank you... more »
5on Facebook, Sep 21, 2016
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5on Facebook, Sep 07, 2016
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5on Facebook, Aug 29, 2016
Well for a small personal loan..that most lenders would never even think about working with you,or giving you a chance this company sure will do it..And very helpful with the understanding of life issues..I want to thank Keely B with help today. PPL!! you should give em a try. more »
5on Facebook, Aug 10, 2016
I have been a member here for about 20 years and have always had great service. Recently, I had the opportunity to work with Amanda at the Sterling Heights branch and she is absolutely wonderful!! more »
5on Smart Link Solutions, Jul 26, 2016
This credit union is the best I have never seen a credit union like before who is willing to help you when you first join, usually they make you wait 6 month to a year, and still may say no, but not extra they are just awesome, there logo on there sign your credit don't have to be squeaky clean for us to loan to you, well they are telling the truth, me and my husband and daughter joined and they gave my daughter her first car loan ever, couldn't believe it and they also help us out to me and my husband Lacey is our loan officer and she really no her job, and she is very caring and compassionate about the needs of her customer, and she make you feel important, and she seen us through our whole loan process to. So if you are looking for a awesome one of a kind credit union who really don't look at your score they listen to your story for real this is the credit union that you truly one to be apart of they are just awesome. more »
Business Response:
Hello Kimberly! thank you for your great review! We are so happy we were truly able to help not only you, but your entire family! Thank you for letting us help you! We strive to give great member service, and we're so pleased your experience was a great one! Please let us know if you need anything in the future! And welcome to the family!
5on Facebook, Jul 22, 2016
Shout out to Extra Credit Union, they really do consider you like family, and a shout out to Brandy Maletski who helped me with my loan and took the 'Extra' steps with helping me getting my 'Credit' back. 'Extra Credit Union' 5 stars, and if I could give more, it would be off the scale. Thanks again so, so, very much!!! more »
5on Facebook, Jul 19, 2016
I've Been A Member Here For 13 Years And They Always Work With Me When Ever I Need A Loan - I Have Never Walk Out Of This Place Disappointed - And A Shout Out To Brandy She's The Best more »
5on Facebook, Jul 07, 2016
I have to give five stars to Brandy for her help in getting me and my wife an auto loan and line of credit! I recently started a new career and our credit isn't the best. Not only was Brandy able to get us the auto loan but she helped us understand how to improve our credit and set us on the right track for doing just that. Thank you so much Brandy! And also Jessica ! You guys made us feel comfortable and more than just a new account. My wife and I really feel like Extra Credit Union is part of our team! more »
5on Google, Jul 05, 2016
They were AWESOME! Peggy ROCKED!!! more »
Business Response:
Hello Sara! Thanks for your positive review! We're glad you had a great experience! We'll pass along the kudos to Peggy :) Thank you for your membership--we appreciate you! Please let us know if you need anything else!
5on Facebook, Jun 21, 2016
I just wanted to say thanks to the ECU crew for giving me the opportunity to build my Tiny House this year with my students. Being honored today was special! A special thanks to Mae Daniels, Ashley, and all those who made this happen for me this year. J. B. more »
5on Facebook, Jun 10, 2016
Lena in loan department at extra went the extra step for me after my surgery. She really helped me out when I needed and it was greatly appreciated. more »
5on Smart Link Solutions, Jun 08, 2016
I always have a good experience when I go to the Sterling Heights branch. Everyone there is particularly nice and helpful, especially Laura. In a matter of seconds she was able to straighten out a direct payment that was being taken from the wrong account. Thanks Laura. Everyone at the branch is always smiling. more »
Business Response:
Hello Charlotte! We love our Sterling Heights team, and we're so glad you do, too! Thanks for taking the time to leave your feedback, we really appreciate it! Please let us know if you need anything in the future!
5on Smart Link Solutions, Jun 05, 2016
Kim Flores helped me with my mom and dad's accounts and was extremely helpful in setting up the online banking for me. Extremely.ely kind and understanding of my situation. more »
Business Response:
Hello Jeanette! We are so pleased that Kim was able to help you out. Thank you for taking the time to leave your feedback. Please let us know if you need anything in the future. We're here to help!
5on Facebook, Jun 04, 2016
We were very pleased with our experience with Dan Hubbard. He kept us very informed throughout the mortgage process and answered all our questions in a timely manner more »
5on Google, Jun 04, 2016
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5on Facebook, May 20, 2016
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5on Google, May 05, 2016
I had a great experience at the credit union. I was looking to consolidate all my debt into one payment. All the other credit unions and Banks denied my request just making excuses to not help me. I applied at extra credit after hearing an ad on the radio. I was working with Amanda who is amazing and was able to eliminate all my debt and lower my payment into one. She is courteous and very rapid with responses. Will deal with them again. more »
Business Response:
Hello Jon, we’re so pleased you had a great experience at Extra Credit Union and we’re even happier that we were able to help you in your time of need! We pride ourselves on our excellent member service, and in listening to people’s stories and not making loan decisions solely based on the numbers. Thank you for taking the time to provide your feedback. And thanks for letting us help you! Please let us know if there’s anything you need in the future. We’re here to help!

Contact

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6611 Chicago Rd, Warren, MI 48092
Banks & Credit Unions
Today 9:00 am - 5:00 pm

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About

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Our early beginnings

A small group of educators with $856 in assets founded Extra Credit Union in 1954. They actually worked in an unused high school classroom. Through a commitment to education, community, and service, ECU grew, and today, has more than 19,000 members, with some $200 million in assets.

Serving the community

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We operate two full-service branches, which includes our state-of-the-art headquarters in Warren and our Sterling Heights branch location.

We honor our roots in the educational sector in Macomb County, that’s why we’re known as “Extra Credit Union”. It has been a pleasure helping those in our community for over 60 years, therefore we’ve expanded our membership eligibility to give access to even more people to include those who reside, work, worship or attend schools within the Michigan counties of Macomb, Oakland, Wayne, and St. Clair.

Extra Credit Union provides hands-on learning, financial fundamentals, and customized services to help thousands of local students in making good financial decisions. Further, we support our teachers with many different opportunities. Your membership helps support these essential school programs.

Join our growing community

We invite you to enjoy the benefits of genuine, personal attention, a true desire to see you succeed, and superior products and services tailored to your life, needs, and financial goals. Apply for membership today and experience the Extra Credit Union difference.
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Review summary

5  73
4  8
3  3
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2 reviews with no rating
4.8
86 reviews