1-800-HANSONS

Arlene F. 

on Birdeye

3 years ago

The crew that installed my roof used crude language while installing. They cut the dish wires which I had to call the company to reinstall. They left with boards and shingles that I paid for. Never told me that there were shingles on a live wire. Had to call electric company. On top of that I found nails in my yard and roll of nails. Called they canceled once , didn’t show up for appointment. Then came when snow was on ground. Tech came with a small magnet and said I did a good job or it could be because the ground is ... read more

MR D. 

on Birdeye

3 years ago

LIES LIES LIES. 6 weeks late on scheduling the project. No return calls. Salesman "Don" lies just to get the deal closed. We were not given a warranty or a receipt.. There is no warranty on line. Call after call we were lied to. Even the vice president was NO HELP and could not get the job done. This company in Lansing is NOT a reputable in anyway what so ever. I would NEVER use this company again. 

Eric O. 

on Birdeye

3 years ago

I had a horrible experience with the office staff. They don't know how to communicate ever nor do they know how to schedule people. Gary, a top manager, literally needed to be babysat to do his job. I have never had this experience outside of Hansons. I don't know how you get as far as him and still aren't competent at managing. He doesn't treat his customers great. He has a tendency to think he is always right and try to talk over you. Don't go to Hanson's unless you want to babysit their office and fight for months to get... read more

Glen B. 

on Birdeye

4 years ago

Install was a nightmare. Still is not fixed. Delay with everything. Installers not prepared. 

Michelle J. 

on Birdeye

4 years ago

I can’t begin to tell you how disappointed and repulsive our experience with Hanson’s Window and siding was. The saws man was very pleasant and came out and my parents both late 70’s gladly ordered 8 windows. Well the installation was delayed and no big deal originally. Then it was delayed again, and then it was the wrong windows came in. Finally when the installers came the workmanship was half done at best. The one window that needed to be replaced most was about an inch to two inches too small so they used rounded trim to... read more

Shyla T. 

on Birdeye

4 years ago

do yourself a favor and take your business somewhere else.VERY DISAPPOINTED.put a percentage down for the windows I was supposed to have installed.long story short no one wanted to call me to tell me that my order was delayed.they told id have my windows within 8-12 weeks.so after waiting 12 weeks i had to call them to find out and requested a refund that i was supposed to get within 10-14 days..its been almost a month now and still no refund.been VERY hard to keep in touch with over phone and email regarding this. the lack ... read more

Gary T. 

on Birdeye

5 years ago

Hanson's contractor did a tear-off and did not properly tarp the roof and we had a heavy rainfall resulting in thousands of dollars in damages to the interior of our home. Gutter installation was done improperly by there subcontractor and had to be removed and reinstalled. Subsequent to installation attic has been wet due to poor ventilation and mildew as become a problem. Currently in the process of trying to get Hanson's to honor their warranty. Would not recommend.