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1-800-Plumber +Air & Electric
- Plumbing
- Amarillo, TX
About this business
Location details
513 Ross St, Amarillo, TX, 79102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:45 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The new owner is unprofessional and unethical. Not to mention this company has some of the highest plumbing prices around and the plumbers lack equipment to do the job right. Furthermore, I requested proof of repair to lower my water bill, and the owner refused. He said he was under contract with my insurance, but he lied. My insurance called and requested, he give me an invoice with proof of repair, and he yelled at the agent and still refused. Horrible individual. He didn't care. I still don't have any proof that their was... read more
Business response:
First of all I apologize for any frustration you may have encountered. Second, as the owner I was not involved in what you are speaking about. Either you have the incorrect location or you spoke to a member of my team. My wife and I work very hard to take care of customers as is shown by the high ratings on the review platforms. Since I do not have anyone in my system with your name, if you would call in and ask to speak with Jasen or Heather Shreiner I am sure we can take care of your concerns and get a better understanding... read more
Since1-1-21 I’ve had to call 5 times to get my heater and ac fixed. Kenton did a great job though!
Business response:
First of all, I want to apologize for the challenges on your system. There was an unusual defect from the factory, we are glad Kenton (our HVAC Service Manager) was able to rectify the issue and will be adding this to our technical training program for the rest of the team. We are the first to admit we are not perfect and appreciate you letting us know of your concerns. Thanks for sharing and God bless!
All that advertising means they charge it to you. My hot water heater was $400 higher than a competitor charged for same model. Need I say more?
Business response:
Mr. Toland we would like to discuss your concerns. We work very hard to make sure our customers receive great value with our services. We are not always the cheapest but we offer better warranties and stand behind our work longer than most companies. Someone will reach out to you if that is ok?
Outrageous price quoted for a water heater replacement. I almost had them do it, but luckily found out how inflated their price is. I canceled the order and had a reputable plumber come the next day who replaced my water heater for LESS THAN 1/3 of the price that 1-800-Plumber would have charged me. YIKES!😡
Business response:
First of all I apologize for the frustration you feel. We will be looking into this and contacting you. Though we are not always the cheapest, we are generally pretty close to most of our competition when it comes to apples to apples comparison. Someone will be reaching out to you shortly.
We have used this company for years but unfortunately due to our recent experience we will not be using them again.
Business response:
I am sorry to hear this. We would like to speak with you about this. Please let me know what phone number we can reach you. We strive to give everyone good experiences.
This company charged my elderly cousin who is a widow way too much for simple services. I feel they totally took advantage of her.😢
Business response:
We would like the opportunity to discuss this with you. We do not take advantage of any customers. That goes against the core of who we are. Please message me your number and i will reach out so we can see what happened in this situation.
Not honest, very evasive with their pricing. Very God Bless You, such hollow words.
Business response:
We are sorry to hear you were not satisfied with the service we performed in January. We will reach out to discuss your concerns. As a part of the process all pricing is given upfront before performing any service, this gives the customer the option to approve or decline the service.
This company is alsome all the time everyone is great in doing their jobs & very kind all the time GREAT company
Frequently asked questions about 1-800-Plumber +Air & Electric
How is 1-800-Plumber +Air & Electric rated?
1-800-Plumber +Air & Electric has a 4.9 star rating with 1,943 reviews.
When is 1-800-Plumber +Air & Electric open?
1-800-Plumber +Air & Electric is closed now. It will open tomorrow at 8:00 a.m.