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50Floor
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Flooring was done in entire house. There was brown /red grit throughout entire house. Had to pay someone to have floors swept and mopped. Missing my broom, nick in freshly painted kitchen wall, pieces to curtain rods are missing. According to installers they did not throw away pieces of curtain rods. Installers are being dishonest claiming they did not throw anything away. I would not recommend company.
Business response:
Hi Judith, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide. Our team has reviewed your concerns and, as discussed, we’ve offered a refund to cover the cost of the additional cleaning. We appreciate your feedback, as it helps us continue to improve our processes and overall customer experience. Thank you again for sharing your experience. Respectfully, 50Floor 877-503-5667
I was excited about getting laminate floors in my brand new construction home my install was Friday 3-6-2026 my walls at the top of my stairs was damaged and I was told that was normal what’s normal about wanting to make your dream home beautiful, but instead it was destroyed, and my closet, they came to repair but still not correct as they used caulking for holes this is unacceptable and they have lost my business and then wanted me to pay the full balance before work was started, I played it smart though, thank God and the... read more
Business response:
Hi Gertonda, We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. At 50 Floor, we strive to provide a smooth installation process and quality workmanship, and it’s disappointing to learn that your expectations were not met. We do see that a member of our operations team from your local market has already been in touch to review your concerns and work toward a resolution. Our team is committed to making sure issues like this are properly addressed. If you have photos ... read more
Had flooring installed was told we did not need a underlayment for sound barrier. Wrong it sound like a elephant running across floor when in the basement. 1/4 round trimp they didn't want to installed matches nothing. Installation crew didn't speak English. Since the installation I've replaced 2 closet doors that required trim removal and they could have cut the flooring with a chainsaw and it would have looked better. My ceramic tile is ruined from some "glue" they smeared on it. Transitions to carpet in bedrooms was loo... read more
Business response:
Hi Brian, We’re sorry to hear about your experience and the issues you’ve described with your flooring installation. At 50 Floor, we strive to provide high-quality products and professional service, and the concerns you’ve outlined do not reflect the standards we aim to deliver. We were unable to locate anyone in our system with the name provided. To help us address your concerns, could you please provide the name, address, and phone number associated with your project? You can email this information to reviews@50floor.c... read more
Carolyn C was very nice and professional love her
Business response:
Hi Denise! Thank you for your fantastic 5-star review! We're delighted to hear that Carolyn C provided you with such a pleasant and professional experience. We'll be sure to pass along your kind words to her. Thank you for choosing us, and we look forward to your upcoming flooring installation. 50Floor 877-503-5667
She was very nice and professional
Proper installation and customer service resolution improvements. Carpet samples for customer to compare with what was installed
Carpet quality, installation quality, and customer service resolutions
Business response:
Hi Angela, Thank you for taking the time to provide feedback on your experience with 50 Floor. We apologize for any issues you encountered regarding the carpet quality, installation quality, and our customer service resolutions. At 50 Floor, we strive to deliver exceptional products and services, and we deeply regret that we fell short of your expectations. While your review has been forward to our management team, if you need anything, please feel free to give us a call at 877-503-5667. Thank you again for bringing this... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.4 star rating with 770 reviews.
When is 50Floor open?
50Floor is open now. It will close at 9:00 p.m.