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AC Designs Heating and Air Conditioning
- St. Augustine, FL
About this business
Location details
3370 Agricultural Center Drive, St. Augustine, FL, 32092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have had AC Designs products and services for over 10 years and am extremely pleased with the company and services. Great Job to a great team of people that take pride in their work and services.
I know that I have read the reviews below, and I am surprised to read them. We bought out house (new build) 18 months ago. We have had no problem with any service from A/C Designs. We have had them out 2 twice so far, once of a check-up on the system, and the other today, because we had a temperature problem. Everyone has always been more than great. From the front office to the people that came to our house. I can say that based upon my experience I would recommend A/C Designs.
Business response:
Thank you for taking the time to share the experience you have had with AC Designs. We know it is much easier to submit a review when you are unhappy, and that it takes extra effort to go through the trouble of leaving a review when you have had a positive interaction. It is always our goal to provide the best service possible and to leave all of our homeowners happy and cooling (or heating depending on the time of year). I am glad that has been your experience and we are ready to assist should you need us again in the futur... read more
BE careful using this company We have been with Ac designs for 20 years and we have there maintenance plan . The last two technicians that come out to service our air conditioner it has been broke after they did maintenance with our condensation pump . I think the technicians need more training . I called and reported this to them and said management would call back they didnt my husband had to call them and we advised that we will never use them again . My husband had to take off a day of work and fix what they broke .
Business response:
Thank you for taking the time to share your concerns. First and foremost, we sincerely apologize for any frustration and inconvenience you and your husband have experienced. We truly value your loyalty over the past 20 years, and we are deeply sorry that your recent experiences have not reflected the high standards we aim to uphold.When you contacted us regarding the issue, we requested pictures so that our management and technical team could properly review and assess the situation. Unfortunately, we did not receive the req... read more
BE careful using this company We have been with Ac designs for 20 years and we have there maintenance plan . The last two technicians that come out to service our air conditioner it has been broke after they did maintenance with our condensation pump . I think the technicians need more training . I called and reported this to them and said management would call back they didnt my husband had to call them and we advised that we will never use them again . My husband had to take off a day of work and fix what they broke . Than... read more
These people are very dishonest! Our contract is 10year warranty for parts and labor and the line backed up and was running out on carpeting upstairs. Thank goodness I was changing the air filter, like I do every quarter and found it! They charged me $500. to unclog the drain line that took 20 minutes. The service person said it's a maintenance issue but we had paid for a flotation part that is supposed to shut the unit down in the event the line was clogged. It didn't work! I would honestly give them zero stars! No where on... read more
Business response:
I appreciate you sharing your concerns, and Id like to clarify a few important points. Your extended warranty covers mechanical failures, which refers to issues caused by a mechanical part malfunctioning. However, the issue you experienceda clogged drain lineis classified as a maintenance issue and, unfortunately, isnt covered under the extended warranty.Its essential to perform at least one maintenance check per year to prevent issues like this, and our records show that no maintenance has been performed on your unit since ... read more
HANDS DOWN the worst AC company in ***** and ***************! Please stay away from this company. I have been without AC for almost a month as this company continues to throw parts at my AC and each time it's something else that needs to be replaced along with a 3 day wait for the part to be ordered! This is a brand new home and to not hav AC for a brand new unit for almost a month is completely unacceptable. You have been warned stay away.
Business response:
We understand your frustration and sincerely apologize for the inconvenience. Our service manager, *********************, and the entire team are working diligently to expedite the repair. Please be assured that we have done everything possible to speed up this process. We deeply regret the situation and want you to know that we value you and your comfort. We are committed to resolving this issue as swiftly as possible. We have done an overnight rush on the part needed and will have our Service Field Manager onsite ensure th... read more
Do not use this company. Maintenance plan completely worthless. They run your unit for 5-6 years and then tell you your unit needs to be replaced!
Business response:
This homeowner had a service call 7/5/23 due to one of their systems not cooling. They received a discount on their diagnostic for being enrolled in the ****************** which is our maintenance plan. The problem with the system is not due to maintenance or lack of maintenance, but is a mechanical failure that can normally occur over time and is not a result of any of the work that AC Designs has done. When a new system is installed AC Designs puts a notice on every air handler for the homeowner to reach out immediately to... read more
We bought a brand new house in 2020 the ** unit was installed and serviced by ** Designs since then.Every time a technician came to service the unit they were pushing sales telling us that parts were broken ie capacitor , hard start kit needed, and recently need to replace the crank heater that burnt. We found out from their own technicians during a later visit for maintenance that parts were not even defective.The technique they use is always the same part is under warranty but they charge a ridiculous amount for labor.The ... read more
Business response:
Unexpected repairs are always frustrating and we understand this more than anyone. In this case, the wire was not too short, but burnt at the connection causing it to be to small to reuse the same wire. This was discovered by the maintenance technician when doing your routine maintenance and brought to your attention. Even when you have regular maintenance, various parts of your unit can still succumb to wear and tear and eventually will need replacement, especially with units running more frequently in the Florida heat. I a... read more
If I could give NO STARS, I would! Our AC unit went out in 05/22. We contacted A/C Design for repair b/c we had a maintenance agreement with ***** ****** were supposed to services our unit within 24 hours. It took them 5 days to complete the repair. A few weeks later I started noticing mold in random places throughout my home, on the A/C vents, furniture, and clothes in my closet, etc. Being extremely concerned of the health issues this could bring, I contacted Pure Maintenance to do an assessment on the mold growth. A/C Des... read more
Business response:
Thank you for writing this review to express your concerns. In regards to the bio growth, the issues you are experiencing are not a fault of AC Designs. The maintenance technician on 11/10/2022 took pictures of his work and did not show any bio growth at that time. Bio growth is something that can occur and grow rapidly. We did send a technician out on 11/18/2022 at no charge, after you contacted us 11/16/2022, as a courtesy to address your concerns with bio growth and at that time determined that the work that had been done... read more
Frequently asked questions about AC Designs Heating and Air Conditioning
How is AC Designs Heating and Air Conditioning rated?
AC Designs Heating and Air Conditioning has a 4.7 star rating with 1,389 reviews.
When is AC Designs Heating and Air Conditioning open?
AC Designs Heating and Air Conditioning is open now. It will close tomorrow at 12:00 a.m.