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ACE Rent A Car
- Los Angeles, CA
About this business
Location details
8820 Bellanca Ave, Los Angeles, CA, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
Had a great experience with Zamir will definitely be back
Business response:
This is amazing to hear! Thank you so much for taking the time out of your day to share your experience! We are pleased that you enjoyed your rental experience and we hope to service your rental needs in the future!
Great company really Impressed by Zamir
Business response:
Hello, Thank you for sharing! It's great to hear good news about our team members here at ACE! We hope to see you again!
Ivan was great!
Business response:
Thank you for the feedback and rating, Bianca. We hope to service your rental needs again! Sincerely, ACE Rent A Car Customer Care
Our experience with ACE Rental Car was extremely disappointing from start to finish. It took two different buses just to get to the rental location — already a hassle. When we arrived (an hour early, our mistake), we were told our reserved vehicle wasn’t available and were forced to pay for an upgrade. The agent we worked with was virtually on an iPad, while the people physically there, behind the desk, seemed uninterested and unhelpful. Then came the endless push for insurance, even after we repeatedly declined. On top of ... read more
I have never ever written a review online before but feel I need to write one now so no one else will fall victim to this company. This was the worst experience I have ever had with a car rental agency. I booked my car through Hotwire at a great price. When I arrived at your LAX location the line was long and it went extremely slow. After 45 min I finally was able to talk to the agent. Everything was going fine until the agent said I needed to pay an extra $20 per day for CA liability insurance. I told him I had liability in... read more
Business response:
We are sorry to hear this! Unfortunately, You will have to reach out to hotwire at 1 (866) 468-9473 to receive your refund. They still have your payment and wouldn't pay us until your rental was completed.
STAY AWAY FROM ACE IF YOU GET THEM THRU PRICELINE CANCEL! I paid for a car rental thru Priceline and was set and confirmed thru Ace. Flight was delayed so I called Ace corporate office and they told me not to worry we will hold the car for 2 hours after estimated pick up. I arrived 1.5hrs later and was told by Lester ohh this expired and what corporate office said does not matter. We are not denying you a rental tho but if you want the same full size it is $15 more a day. Since he knew I was in need and there was nowhere els... read more
Business response:
Hello Brenda, We do apologize for the billings issues you endured during your rental process! We here at ACE never want a customer to feel that they were overcharged for any additional options! If you would like to file a complaint, please reach out to our customer care department at customercare@acerentacar.com also please provide your confirmation number should begin with 3 letters and 7 digits for example HJU11542587 Thank you!
The single worst experience of our lives we were stranded waiting for a shuttle it never came .8 o’clock at night we had to take an Uber to the office where we pick up the rental car they were closed again stranded along with four other families. We had to go to another rental car place that cost us triple the money but the most awful thing ever what is it took away time from my so - I will never forgive his company for taking that time away!Please do a deep dive into this company and really read the reviews they never once ... read more
Business response:
Hello Seana, We are sorry to hear that you had an awful experience with ACE! We are saddened to hear that our shuttle service was not up to par for your rental needs! We here at ACE never want to leave a customer out! We are definitely taking note of this issue! And hopes this never happens again! If you would like to file a complaint, please reach out to our customer care department at customercare@acerentacar.com also please provide your confirmation number it should begin with 3 letters and 7 digits, for example, HJU11542... read more
The singe worse company - DO NOT RENT FROM ACE AND MAKE SURE HOTWIRE DOESN'T ASSIGN THIS COMPANY! Hotwire is also the singe biggest disappointment! They DO NOT CARE about their customers! We are trying to get refunded because Ace was not picking us and many family’s up and we were stranded - so so awful and scary!
Business response:
Thank you for sharing your concern with us. We do apologize for any inconvenience. We would like the chance to address this with you directly! Please reach out to our customer care department at customercare@acerentacar.com also please provide your confirmation number it should begin with 3 letters and 7 digits, for example, HJU11542587 Thank you!
Video chatting and renting a car today with Zamir at ace had me feeling futuristic. Times are changing
Business response:
Hello Erin, Thank you for sharing! It's great to hear good news about our team members here at ACE! We hope to see you again!
Frequently asked questions about ACE Rent A Car
How is ACE Rent A Car rated?
ACE Rent A Car has a 3.1 star rating with 3,274 reviews.
When is ACE Rent A Car open?
ACE Rent A Car is closed now. It will open tomorrow at 7:00 a.m.