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Adrian Tavolacci of Mutual of Omaha Mortgage
- Mortgage Lenders
- Boyne City, MI
About this business
Location details
895 High Pines Trail, Boyne City, MI, 49712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Your underwriters not holding things up
Verified by Mutual of Omaha Mortgage
More communication, we felt in the dark through a lot of the process. Questions were answered on the surface level, but not thoroughly explained.
Verified by Mutual of Omaha Mortgage
Your underwriters not holding things up
Verified by Mutual of Omaha Mortgage
I never received a copy of my loan I didn’t get a billing statement for when my loan was due I’ve gotten nothing regarding how to set up an account I don’t even have my account number I called the general Mutual Of omaha number on the website and they say I have a late payment because my loan was due on June 1.
Verified by Mutual of Omaha Mortgage
Process moved along very slowly, until we had to lock in a rate. We lowered our rate, which is great, but that wasn't our primary goal. Settled because the process had been taking too long, and just wanted to get it wrapped up. Could have had better and more frequent communication from our loan officer.
Verified by Mutual of Omaha Mortgage
The process was made much longer and more difficult by one particular person. She also got caught in multiple lies between my realtor company and I. I understand this process can be daunting but when someone drops the ball on keeping me informed, being prompt with letting me know what documents I need to send and then blames outside sources for the delay rather than taking responsibility for their negligence, this does not sit well with me. The process was only saved by Adrian/Erin and Blehm
Verified by Mutual of Omaha Mortgage
Called them looking for very specific loan type. They Told me they worked with it and could look into getting me a loan. 2 weeks later I spend an entire day going back and forth with them only to have them pull a bait and switch. Now I probably lost the property and my score went down for the next lender I have to go to. DO NOT RECOMMEND THIS COMPANY!
Business response:
Megan, thank you for your feedback. We were very saddened that the specific loan product you needed was discontinued while working on your pre-approval. I was hopeful that I might still be able to get your loan approved as an exception. Unfortunately, that turned out not to be possible. I take full responsibility for waiting two business days to let you know we had a problem once I was informed. I should not have waited those two business days while waiting for an update on the exception, especially over the weekend. I... read more
Verified by Mutual of Omaha Mortgage
Called them looking for very specific loan type. They Told me they worked with it and could look into getting me a loan. 2 weeks later I spend an entire day going back and forth with them only to have them pull a bait and switch. Told me : they stopped doing that specific loan type the friday before and were just trying to see what else i could qualify for. The only reason i gave them a chance was because of that specific Loan type. I DO NOT RECOMMEND THIS COMPANY, unless you want to have them waste your time.
Business response:
Mr. Wyatt, thank you for your and Megan's feedback. We were very saddened that the specific loan product you needed was discontinued abruptly while working on your pre-approval. I wish you the best of luck with finding the right lender for your specific needs.
Verified by Mutual of Omaha Mortgage
was going for a specific loan type, was told they work with the loan type i was going for. 2 weeks later after an entire day of back and forth, i get told they don't do those loan types anymore and they were just seeing what else they could do for me. basically they pulled a bait and switch, caused me to take a hit on my credit for their check, only to end up costing me the property i was going for. don't go through them.
Business response:
Mr. Wyatt, thank you so much for the feedback. We were saddened to have lost that specific product while working on your pre-approval. Your unhappiness with my performance is completely understandable; I take full responsibility for the delay in communicating the abrupt change to our product offering. If you are able to find another acceptable property, I have heard good things about https://www.elend.com/ for the unique type of loan you were looking for. I wish you all the best.
Frequently asked questions about Adrian Tavolacci of Mutual of Omaha Mortgage
How is Adrian Tavolacci of Mutual of Omaha Mortgage rated?
Adrian Tavolacci of Mutual of Omaha Mortgage has a 4.9 star rating with 384 reviews.
When is Adrian Tavolacci of Mutual of Omaha Mortgage open?
Adrian Tavolacci of Mutual of Omaha Mortgage is closed now. It will open on Monday at 8:00 a.m.