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Alert 360 Home & Business Security Springfield

4.8

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1237 East Republic Road, Springfield, MO, 65804, United States

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4.8163 reviews
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Terry Fornili's profile image
Terry Fornili 
8 years ago

Ben Farris follows up with his customers. Runs a first rate, customer oriented business. Very pleased. 

Luke Anderson's profile image
Luke Anderson 
8 years ago

Ben Farris and installer did awesome! We had been having security issues at our business and now we are covered on all four corners and inside of our building, with the capabilities to see on our cell phones when we are not there. Burglars beware! Thanks CSG! 

Luke Anderson's profile image
Luke Anderson 
recommend  Recommended
8 years ago

Ben Farris and installer did awesome! We had been having security issues at our business and now we are covered on all four corners and inside of our building, with the capabilities to see on our cell phones when we are not there. Burglars beware! Thanks CSG! 

Ben Farris's profile image
Ben Farris 
8 years ago
Brandon Bigelow's profile image
Brandon Bigelow 
8 years ago

First class service by Ben Farris and crew! The rates can't be beat and they use top of the line technology. Been using Central Security Group for almost two years now and love the service. Keep up the great job! 

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Charlene Smith 
8 years ago

Ben helped me with issues and made everything right. Been with them 5 years and will not be going any place else. Professional, fair and fast to make things right 

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John Caleb Alarid 
5 years ago

We have had this company for our church and staff houses for several years. There are repeated issues with the equipment. The local gm stopped responding and corporate had to get involved to help us. That was about a year ago. Still the alarms go off randomly and the police are called. The police told us to please let the alarm company know as it is a waste of tax payer money. We totally agree and assured them we have contacted them and they can’t seem to fix it. The panel at the church continually has errors. We have asked ... read more

Business response:

Thank you for sharing your recent experience with Alert 360, John. We are very sorry to hear you are not satisfied, as we put great importance on the quality of our services and the satisfaction of our customers. As you are aware, we’ve made good-faith efforts to correct any issues you’ve had, and we understood you to be happy with your system as indicated by your recent decision to add additional equipment and sign a new service agreement. We are open to any reasonable suggestions to reach a mutually agreeable resolution. W... read more

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Joey Bruening 
5 years ago

I’ve had an appointment once a week for a little over a month and the issue still isn’t fixed. Need new parts but they won’t replace. Other issues continue to come up but aren’t fixed. The technicians are nice but problems are only temporarily fixed. Can’t deal with this all the time. 

Business response:

Thank you for sharing your recent experience with Alert 360, Joey. We are very sorry to hear you are not satisfied, as we put great importance on the quality of our services and the satisfaction of our customers. As you are aware, we’ve made good-faith efforts to correct any issues you’ve had, and we understood you to be happy with your system as indicated by your recent decision to add additional equipment and sign a new service agreement. We are open to any reasonable suggestions to reach a mutually agreeable resolution. W... read more

Jesse Uveges-Garbarino's profile image
Jesse Uveges-Garbarino 
6 years ago

Company is an absolute joke.... They keep trying to get u to sign up for a new contract to get some decent service and actually any service...I will not stop until I can tell every single person I know about the sham this company is. And to think all you had to do was throw in the two thermostats I asked for since I don’t use you for monitoring and the office of your ceo already told me I’m 1500$ left in my contract in what I don’t use...all I wanted was some thermostats?!?!! And it got all the way up to the ceo so that’s ho... read more

Business response:

We are sorry you are so frustrated. We are adhering to the agreement we have with you. We are happy to install the thermostats you requested and as we noted, you can purchase them outright or we can increase your monthly fee with no installation cost. We love our customers and are here 24/7 to help but we respectfully ask that our customers reciprocate with civility and realistic expectations. 

Frequently asked questions about Alert 360 Home & Business Security Springfield

How is Alert 360 Home & Business Security Springfield rated?

Alert 360 Home & Business Security Springfield has a 4.8 star rating with 163 reviews. 

When is Alert 360 Home & Business Security Springfield open?

Alert 360 Home & Business Security Springfield is open now. It is open 24/7.