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Alert 360 Home & Business Security Stafford
- Security Systems
- Stafford, TX
About this business
Location details
12503 Exchange Drive, Suite 506, Stafford, TX, 77477, United States
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Our doorbell camera will randomly record every minute or so. This happens one a week or so, all different times of the day and records anywhere from 20-75 clips. The last tech who came out refused to believe me and was very disrespectful. We also had two alarms in the middle of the night recording our back door opening. The door was closed and dead bolted, never coming open. I can’t wait till our contract is up so we can move on. Do Not enter into a contract if you decide to use them.
Business response:
Thank you for providing your feedback and letting us know about this issue, Curtis. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our local branch management has made multiple attempts to reach you to discuss a resolution. Please return our call at your earliest convenience, so we can work to resolve this for you. Best, Ashley R., Social Media Manager
Recommendedvery professional neat work. Explained how to work my new system with patience.
RecommendedGot a quick appointment to see what needed to be done to fix my system.
Business response:
Thank you for sharing your experience, Kathryn. Your recommendation as a customer means so much to us. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
RecommendedI was extremely pleased with the technical knowledge the technician had. He left with completley satisfied customer.
Business response:
Thank you for sharing your experience, M Tahir. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
RecommendedSolid customer service and top notch monitoring. Recommended for homes or small business.
Business response:
Thank you for sharing your experience, Patrick. Your recommendation as a customer means so much to us. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
RecommendedAlert 360 - Houston South, is amazing. Even though I had work and was 15 min late he waited for me and showed me excellent customer service.
Business response:
Thank you for sharing your experience, Tg. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
RecommendedTechnician was on time and very nice. Completed warranty work in a flash. Not so happy with new office staff at Alert 360 who bought my previous security monitoring company and are trying to now charge me for a trip change and the cellular battery even though I have been paying for a maintenance contract for several years to cover all out of pocket costs associated with this security system. Will see what happen with next invoice.
Business response:
Thank you for sharing your experience, Stan. Customer service is incredibly important to us, and I'm happy your tech met your expectations. I want to clarify that Alert 360 did not buy Central Security Group. We are the same company, with the same staff and leadership, we just changed our name to reflect an expansion of services. Our warranty doesn't negate the trip fee, but helps offset some of those costs. As far as the battery is concerned, we guarantee our batteries for a year after any install or upgrade, after that the... read more
Company is an absolute joke.... They keep trying to get u to sign up for a new contract to get some decent service and actually any service...I will not stop until I can tell every single person I know about the sham this company is. And to think all you had to do was throw in the two thermostats I asked for since I don’t use you for monitoring and the office of your ceo already told me I’m 1500$ left in my contract in what I don’t use...all I wanted was some thermostats?!?!! And it got all the way up to the ceo so that’s ho... read more
Business response:
We are sorry you are so frustrated. We are adhering to the agreement we have with you. We are happy to install the thermostats you requested and as we noted, you can purchase them outright or we can increase your monthly fee with no installation cost. We love our customers and are here 24/7 to help but we respectfully ask that our customers reciprocate with civility and realistic expectations.
RecommendedProfefesionalisim and respect
Business response:
Thank you for sharing your experience, Jose. Your recommendation as a customer means so much to us. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Frequently asked questions about Alert 360 Home & Business Security Stafford
How is Alert 360 Home & Business Security Stafford rated?
Alert 360 Home & Business Security Stafford has a 4.9 star rating with 1,625 reviews.
When is Alert 360 Home & Business Security Stafford open?
Alert 360 Home & Business Security Stafford is open now. It is open 24/7.