All City Pet Care West

Megan Nathan Alexander 

on Facebook

4 years ago

just now Critical: Reliability, Value They told me my kitten was a boy when we took him to get his first round of shots and then told me to come back at the six month mark to get him neutered. I dropped him off at 7:30am for the surgery, but then they called and told me the cat was a female and needed to be spaded . The cost to spade the cat would be $611.73. I assumed this price would compare to other places and I had already dropped my cat off there and took time off work so I said to do it. All other vet offices in the ar... read more

Lexey Rena Herman 

on Facebook

4 years ago

This facility performs procedures without consent, and then requires payment on said procedures. I spoke with a manager. She, in not these words, stated I should know veterinarian regulations and associated procedures with requested services. It was the patient’s shortcomings for not asking additional questions. So, in this COVID environment, I drop off my pet outside and wait in my vehicle, while unknown procedures are performed on my pet. Do NOT recommend this veterinary facility. 

Abby Kuchta 

on Facebook

6 years ago

I wouldn’t recommend. We were seen by Dr. Brunner about a month ago for our dog not being able to open his eye. She did a few quick eye testings (no blood work) and treated him for allergies. Gave eye drops and pain meds (pain meds for allergies?). We were told to follow up if it wasn’t getting better, I came back in about 10ish days later as it wasn’t getting better, she maybe looked at him for 5 minutes and said allergies and prescribed more pain meds (???). LUCKILY I got a second opinion after things continued to get wors... read more

Patty Wagner 

on Facebook

7 years ago

daughter takes her fury babies there great staff 

Shayla Kuchta 

on Facebook

8 years ago

Very disappointed with the recent service. Intended to buy dog food for my Pug, I saw the shelf was out of his regular food. The lady at the desk said she would check in the back, after searching the computer for my name as well as the name of my dog, after returning home to find out I was given and charged for cat food. Very upsetting as I do not live in town and will have to make an extra trip to get this resolved, as well as finding alternative food for my pet for the time being. More diligence would be great when helping... read more

Rachel Tiedeman 

on Facebook

8 years ago

I feel all city pet care does a good job taking care of the pets themselves- BUT they really are not honest people with the financial part of it. They tried to charge me for giving my dog a nail clipping when they didn't ask my permission before doing it. Another time I called ahead to see how much something would cost. So of course I showed up prepared to pay that amount. They charged me an extra $65 to do a "quick" physical exam that they didn't tell me about!! I have a budget - and I didn't have that extra money - they ma... read more

Eli Johannson 

on Facebook

9 years ago

You guys refused to see a possibly dying dog today,very disgusting"service". Being the only emergency vet in town, my locl vet who is closed, ha your number on his machine, to call for emergency. What a joke. Life lost today, at the hands of your refusal of service. Absolutely patheic, and. Hope when you are dying and need service that you all ae refused, and left to die painfully and alone withno one to help. Fuck you all city pet(don't)care, fuck you