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All City Pet Care West
- Veterinarians
- Sioux Falls, SD
About this business
Location details
3400 S Holbrook Avenue, Sioux Falls, SD, 57106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
just now Critical: Reliability, Value They told me my kitten was a boy when we took him to get his first round of shots and then told me to come back at the six month mark to get him neutered. I dropped him off at 7:30am for the surgery, but then they called and told me the cat was a female and needed to be spaded . The cost to spade the cat would be $611.73. I assumed this price would compare to other places and I had already dropped my cat off there and took time off work so I said to do it. All other vet offices in the ar... read more
Business response:
Megan, we take our client feedback very seriously and are sorry to hear you feel this way. As explained on the phone, we reviewed the procedure and cost with your girlfriend prior to the surgery. Here at All City Pet Care West, we offer laparoscopic spays, which are minimally invasive and easier on your pet. We do our very best to work with our clients and offer alternative options, which unfortunately, you denied. We will take your feedback to heart and welcome you to give us a call, should you wish to discuss your concerns... read more
This facility performs procedures without consent, and then requires payment on said procedures. I spoke with a manager. She, in not these words, stated I should know veterinarian regulations and associated procedures with requested services. It was the patient’s shortcomings for not asking additional questions. So, in this COVID environment, I drop off my pet outside and wait in my vehicle, while unknown procedures are performed on my pet. Do NOT recommend this veterinary facility.
Business response:
Lexey, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. Please don’t hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Please let us know if we can answer any of your questions!
I wouldn’t recommend. We were seen by Dr. Brunner about a month ago for our dog not being able to open his eye. She did a few quick eye testings (no blood work) and treated him for allergies. Gave eye drops and pain meds (pain meds for allergies?). We were told to follow up if it wasn’t getting better, I came back in about 10ish days later as it wasn’t getting better, she maybe looked at him for 5 minutes and said allergies and prescribed more pain meds (???). LUCKILY I got a second opinion after things continued to get wors... read more
Business response:
Abby, we hope that Cash is doing better. We apologize for your experience and would like to discuss with you further. A representative from our office will be contacting you soon.
daughter takes her fury babies there great staff
Very disappointed with the recent service. Intended to buy dog food for my Pug, I saw the shelf was out of his regular food. The lady at the desk said she would check in the back, after searching the computer for my name as well as the name of my dog, after returning home to find out I was given and charged for cat food. Very upsetting as I do not live in town and will have to make an extra trip to get this resolved, as well as finding alternative food for my pet for the time being. More diligence would be great when helping... read more
Business response:
Shayla Kuchta, we deeply apologize for the mix up and have contacted you at the phone number on your account to correct the situation for you. It is important to us that Moe get the care he needs and we will work to accomplish that for you both. Again, our apologies on the mistake and we hope to be able to serve you and Moe further.
I feel all city pet care does a good job taking care of the pets themselves- BUT they really are not honest people with the financial part of it. They tried to charge me for giving my dog a nail clipping when they didn't ask my permission before doing it. Another time I called ahead to see how much something would cost. So of course I showed up prepared to pay that amount. They charged me an extra $65 to do a "quick" physical exam that they didn't tell me about!! I have a budget - and I didn't have that extra money - they ma... read more
Business response:
Rachel, we are truly sorry that you were unhappy with your last visit. We strive to treat pets with the best care we can, while trying to keep a budget in mind. We value the feedback we receive and someone will be contacting you further to discuss your concerns.
You guys refused to see a possibly dying dog today,very disgusting"service". Being the only emergency vet in town, my locl vet who is closed, ha your number on his machine, to call for emergency. What a joke. Life lost today, at the hands of your refusal of service. Absolutely patheic, and. Hope when you are dying and need service that you all ae refused, and left to die painfully and alone withno one to help. Fuck you all city pet(don't)care, fuck you
Business response:
The recommended first point of contact would be the hospital manager for that location. He will be in the office on Monday morning. We are certain he will be able to address your concerns.
Frequently asked questions about All City Pet Care West
How is All City Pet Care West rated?
All City Pet Care West has a 4.7 star rating with 871 reviews.
When is All City Pet Care West open?
All City Pet Care West is open now. It will close at 6:00 p.m.