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All My Sons Moving & Storage
- Movers
- Des Moines, IA
About this business
Location details
1751-B Guthrie Ave., Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
I hired All My Sons to unload my truck here at my new home in Des Moines. Max, Kobe, and Trance absolutely knocked the unload out lickety split no issues. They took care of my things like it was their own. Well worth the money to kick back and watch them work and not destroy my back doing it solo.
The work was done in relatively good time but sloppy work resulted in property and furniture damage. The claim process is unhelpful and there is a distinct lack of communication. EDIT: I have since been able to discuss our issues and damages with the vendor (thanks to Angi support!) and have settled the issue. This really was a simple thing to fix/settle, but the lack of communication and shear intent to ignore us that made everything worse. The company is taking direct action to improve communication and better convey insur... read more
A 2 room apartment, with minimal furniture, and 30 packed boxes took 3 and a half hours to load. The movers were polite but slow and unprepared. I had to go buy Allen wrenches to get legs off of couch. I also had to search my building for a flat cart because the movers were not sure how they were going to get the horizontal dresser out. When I complained to the local office of all that was happening, he expressed that the 2 movers were 2 of the best he had. I felt that was pathetic, if truth or a sarcastic lie. Total charged... read more
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon.
Definitely use a different company. Lord, gauged for extra fees big time. $97.00 for fuel for a 29 mile round trip from their warehouse, through move and back to their warehouse. $101 for shrink wrap on a couch, loveseat and bed. $10 max as I am sure they buy in bulk. Late by 90 minutes. Was told 11am arrival and arrival at 1230. By that time I had everything lined up at the door. Should have been a max of 2.5 hours but charged for 3.25. One mover talking to his sweetie on phone at one time. New guy in training today I guess... read more
Business response:
Thank you for contacting us, Traci. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. ... read more
Do not recommend
Business response:
Your feedback matters to us Jacob. We would love the opportunity to fully understand the details of your experience. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. We look forward to connecting with you soon.
They did not deliver items to my storage unit which included professional grade artwork from my daughter that are priceless. No one seems to know where my stuff is or my keys to the storage units. People are supposed to get back to me but have not. Also, the crew of four pressured me to give a tip. I did not want to but when surrounded by four guys who still have your stuff on the truck you feel boxed in a corner. Boy do I feel stupid! DO NOT HIRE!
Business response:
We are here to assist you, Jamey. We're sorry to hear about the missing items from your move. Our goal is to ensure a seamless move for our customers, and we regret that this wasn't your experience. Please give us the opportunity to help! Email us at wecare@allmysons.com or call 844-238-8715. Please include your Customer ID (CID) reference number or the phone number linked to your move. Thank you, Jamey.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.3 star rating with 435 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.