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Amber Creek Inn Memory Care Community
- Scottsdale, AZ
About this business
Location details
11250 North 92nd St, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I regret my mom being at this facility. I was treated rudely and unprofessionally. My mother could not communicate and if this is the case with your loved one do not place them at Amber Creek. My mom was not cared for well. In my opinion, small care homes (10 bed max) offer more love, quality of care, time spent with your loved one, and a homey feeling.
Business response:
Thank you for writing this review for Amber Creek Inn Memory Care Community. I am sorry you were treated rudely and unprofessionally. While we appreciate your feedback, we couldn’t disagree more that your mother’s care was anything but respectful and loving. We hope you found the perfect place for your mother. We would be grateful if you would call Cindy, our Executive Director.
STAY AWAY! This place is not managed nor staffed well. They operate with the minimum level of staffing on a daily basis. They lose clothes constantly that they are responsible for laundering. The communication between the management and the residents' families is sorely lacking. The nurses work hard, but their medical management system is NOT computerized. In 2016 - a new facility should have medical records be computerized, not hand printed. This makes continuity with the nursing staff difficult. Further, they have been hi... read more
Business response:
Larry, thank you for taking the time to write this review for Amber Creek Inn Memory Care Community. I can sense the frustrations through your review, and I would like to apologize. We are always looking for feedback and opportunities to grow. I also hope that while your loved one was with us, you were able to discuss these areas with our Executive Director. Dedication to the care of our residents is a top priority, and we take all comments very seriously, and hope that you provided these comments to one of our team members.... read more
Thank you for your response. I do not agree that it was friendly or professional to ask that I move my mom on a Tuesday night and come into her room on Wednesday, the next day and say you were thinking of your timeline to be Friday, which was in two days. You also told me that you would prefer her move to be sooner than later, also very unprofessional. The reason for the move was that I was told you were not supposed to be caring for a stage 3 wound on her coccyx (buttocks) that she had developed while at Amber Creek months ... read more
Business response:
Thank you for taking the time to share your serious concerns with us. It pains us at Amber Creek Inn to know we have not met your expectations. Please know I value your feedback and am responding within the community. If your comfortable please call me at Amber Creek Inn [removed] to discuss further. - Stefanie Smith, Executive Director
My mother was at Amber Creek from January until August. She arrived there with no marks on her body and her skin was in perfect shape. She left there with a stage 3 wound on her bottom, which started out as a pressure sore.
Business response:
Evelyn, thank you for taking the time to leave us a review, and we are sorry that your moms stay with us at Amber Creek Inn Memory Care Community had come to a conclusion. Dedication to the care of our residents is a top priority, and our friendly and professional staff ensures a high level of compassion and dignity to every family situation. While we loved having your mom with us, as you know, our scope of services could no longer provide the best care for your mom. We wish you the best of luck on your family's journey.
Frequently asked questions about Amber Creek Inn Memory Care Community
How is Amber Creek Inn Memory Care Community rated?
Amber Creek Inn Memory Care Community has a 4.3 star rating with 89 reviews.
When is Amber Creek Inn Memory Care Community open?
Amber Creek Inn Memory Care Community is open now. It will close tomorrow at 12:00 a.m.