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American Fence Company - Des Moines
- Fences & Gates
- Johnston, IA
About this business
Location details
6300 NW Beaver Dr, Johnston, IA, 50131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our neighbor got a fence installed by American. Luckily, I have cellular data—9am their guy cut my internet line, which appeared to have been marked. 10am, let the workers know they cut my internet and I am working from home, so it’s needed. Worker got my address, said he was calling his boss, it would be fixed. Around noon they kept working on the fence, I walked out and asked them if they knew what time I would have internet working, he said “they’re on it, it’ll be done today”. Sure. I left for a few hours, came back arou... read more
Business response:
Kenzie, we apologize that this happened. Unfortunately the utility companies are not especially responsive to the calls for hit utilities and in many instances actually wait until the homeowners themselves call. As a reputable contractor, American Fence digs tens of thousands of holes every year. Unfortunately, part of that includes hitting buried utilities occasionally. I assure you that when this happens we do all we can to quickly get these issues remedied as we firmly understand the reliance on internet that society has.... read more
They were overpriced but I thought I was paying for a professional job instead they took way longer than expected and cut my neighbor’s cable/internet. They clearly care more about the cash than the consumer.
Business response:
I appologize for this situation Paul Guerdet. This particular situation was cause by an unmarked underground utility. As a responsible contractor that performs excavation on a daily basis, this is an unavoidable situation. It is made worse by the fact that we no control over the repair of the damaged utility. I would welcome the opportunity to discuss this with you. Please feel free to call. 515-265-6100.
I have worked with this company for years. My salesman is a tremendous guys as well. Therein lies this issue that has made me decide to never do business with them again! We purchased a fence once again from them last fall, paid per contract as we always have. After we moved in they finished up and then I had some very severe medical issues which required multiple MRI's resulting in thousands of dollars in medical bills due. So we had to pay half of a few bills and setup payments for a 6 month payoff on the balances as we pa... read more
Frequently asked questions about American Fence Company - Des Moines
How is American Fence Company - Des Moines rated?
American Fence Company - Des Moines has a 4.5 star rating with 328 reviews.
When is American Fence Company - Des Moines open?
American Fence Company - Des Moines is closed now. It will open on Monday at 8:00 a.m.