AmeriGas Propane

Mandy M 

on BBB

2 years ago

IF I COULD GIVE THEM A 0 I WOULD. AFTER 20 YEARS BEING A CUSTOMER BACK WHEN IT WAS ** ********************** I'M DONE. NEVER ON TIME, LIE CONSTENTLY, DIFFERENT PRICE FOR EVERYONE ***************. CAN'T GET THE PRICING RIGHT. NO ONE SPEAKS ENGLISH. THEY ALWAYS SAY SORRY, BUT STILL NO CORRECTION. I HAD TO CALL 21 TIMES SO FAR THIS YEAR FOR CORRECTIONS WHICH ARE NEVER SOLVED. NOW I AM GOING WITH ANOTHER COMPANY AND AMERIGAS AFTER 20 YEARS IS GOING TO CHARGE ME $199.00 TO PICK UP THERE OWN TANK. WTF..... I WAS TOLD UNDER NO CERC... read more

Laura L 

on BBB

2 years ago

Horrible experience. Paid for an emergency fill fee. Was not provided propane without the emergency fill period (3 days). Pre-paid online. After five months I still have yet to receive a refund credit. Was told the charge could not be reversed on my credit card purchase and that check would be received in 4-6 weeks (each time I called over the five month period). **************** said a check was in the mail or simple hung up when asked to be forward to a supervisor. Ended cancelling my account. Yet to receive the refund cre... read more

Mark C 

on BBB

2 years ago

You should be ashamed of your business practices. You withdraw money from people without ANY service provided. THEN when asked why you promptly refund ONLY A PORTION of the money you illegally withdrew from credit card accounts. YOU SHOULD BE SHUT DOWN!Just so you know, I will gladly tell ANYONE that asks about Amerigas exactly what kind of a shady underhanded company you are. 

Wesley D 

on BBB

2 years ago

Amerigas does not keep their promises to it's customers. Although repeatedly promising to notify me the day prior to ALL deliveries, they once again failed. Obviously they cannot be trusted to keep their word 

Don J 

on BBB

2 years ago

Negative stars if there were such a thing.My property had a tank that was installed by a previous supplier in 2009, which Amerigas acquired around 2016. The service from the previous supplier was always terrible (less than 1 star) but Amerigas somehow managed to take this to another level. Terrible customer service, terrible service, late deliveries, overbilling, you name it this disreputable company does it.On at least 2 occasions during the cold season in ** they almost let the tank run dry. When I called them on it, they ... read more

Michael D 

on BBB

2 years ago

They have no location to call in ************ *******., everything is in ***** or the ***********., they've had my money for 11 days., now I don't have propane, taking cold showers. 

Richard L 

on BBB

2 years ago

I fill a propane tank only every couple of years. To order propane Amerigas made me estimate the number of gallons I needed and then added charges to run the bill to over $800 which was charged to my card in advance The actual charge was about half that. To get a refund I had to wait on a call line for 25 minutes. I was then told it would take a week to approve the refund and that the refund would be paid by check. The service representative claimed that while they can charge a card, they can't credit it. This process maximi... read more

Debbie G 

on BBB

2 years ago

Horrible customer service; predatory billing practices, and price gouging. When I moved to my current residence, they had a gas contract with a local company. That company was great, but they sold out to Amerigas. This company price gouges, and when you need customer service, forget it. They are pre scripted liars. I canceled with them in favor of another small, local company with reasonable prices and excellent customer service (thats actually local). For the next 7 to 8 months, I called repeatedly for them to remove their ... read more

Hugo M 

on BBB

2 years ago

Beware: ************ - A Nightmare in Customer Service I wish I could give ************ zero stars for their abysmal service. Where do I even begin? Let's start with their predatory business practices. It's like they have a playbook on how to squeeze every last penny out of their customers. From undisclosed fees to sudden price hikes, dealing with ************ is like navigating a minefield of financial traps. But the nightmare doesn't end there. Oh no, let's talk about their customer service – or lack thereof. You'd think t... read more