AmeriGas Propane

Dorothy M 

on BBB

2 years ago

This company is complete trash and I am canceling my service with AmeriGas. I paid for gas to be delivered to my property on October 5, 2023. When full, the gas lasts one year for my home. I was charged $365.29. The gas lasted less than 90 days. It should also be noted that the delivery driver on Oct 5 did not leave an invoice. Further, it should be known that my last invoice dated Sept 30, 2022, the gas lasted over a year. So, I know I was not delivered the full amount of gas I paid for. This company is notorious with not d... read more

Kelli R 

on BBB

2 years ago

They have let me run out of propane for 4 straight years every January and usually on the coldest day. Number 5 was last night 1/21/2024. Claim their digital platform on their app here in VT. was not functioning - so why didn’t someone call?? % read 39 but ZERO on tanks. Am on Auto delivery and have a unique situation in my living space with pipes to my upstairs apt. in the ceiling of the garage below. Have to have heat so the pipes don’t burst. New car in garage too!! Delivery driver also hit side of my place last March 3/1... read more

Donna M 

on BBB

2 years ago

Ordered gas and was promised delivery yesterday 4 different times I called. No delivery and now I an out of fuel in frigid temps. Can't get a local person when calling the number. Company has out sourced all communications. I have been a customer for 20 plus years. I will be looking for a new company! 

Cassandra B 

on BBB

2 years ago

I placed an order for delivery on the 6th if January 2024. They billed me.and it has been paid in full. I still have not received the promised delivery. This delivery is to keep the heat going in my elderly fathers house. This is his only heat source and he is at 5%. I have called everyday to check on the order and for a week they keep promising that it is in urgent emergency status and will be delivered the next day. I am Active Duty military and stationed overseas. My father has nowhere else to go since I don't live in the... read more

Jonathan G 

on BBB

2 years ago

This is such a terrible company. There no way they aren’t going bankrupt VERY soon. We moved into a home that had an Amerigas owned tank. We had the 500 gallon tank filled in 11/2022 at $2.68/gal. 1. We were set up with convenience pay. The amount per month “fluctuated” from $74 to $140 and then $170. (That’s not actually a fluctuation btw.. that’s impossible to budget) It was paid off by March and then we noticed they were still taking money for several months after this that amounted to over $500. After MANY phone calls we... read more

Marissa M 

on BBB

2 years ago

If I could give no stars I would. Back in November of 2023 both my husband and I called into AmeriGas seeking resolution of the propane not feeding to our house correctly. We have 2 daughters and were left without heat, hot water, and a stove. Propane is our primary source. A week went by and AmeriGas didnt call either my husband or I back. They didnt show up either. So with that being said we called another propane company and they came out ASAP. They swapped the tanks and the regulators and didnt leave until they ensured e... read more

Erica M 

on BBB

2 years ago

AmeriGas is apparently sold. If you need help, you have to talk to somebody in the Philippines. I live in the mountains North Carolina; our Weather is nothing like the Philippines; our Weather is hot temperatures in the summer, and zero temperatures in the winter time; they have almost let us run out two times. It’s very hard to get through and for them to understand what we are talking about. I do not trust them, and it’s ridiculous. That’s ridiculous customer service that is not American customer service. How is someone in... read more

sherri g 

on BBB

2 years ago

Highway Robbers! The average price for residential propane is 2.15-2.40 right now in Ohio. they are charging me 4.16 a gallon. They tried to pacify me with 100.00 off and a gift card for 100.00 Still leaves the price of the propane at 3.409 cents. I paid 2.50 per gallon in October and prices are down so why the hell am I being charged 4.16. that is complete garbage! because since you have their tank you have to have their gas delivered. Well! not for long I am getting rid of them. they can shove their tank up their A$$ 

Patsy P 

on BBB

2 years ago

Very poor costumer service. Delivers gas to wrong address and refuses to fix the problem. You never can talk to anyone that can help you with your problems. They take your money and then mess up and will not fix it. I advise no one to use this company.