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AmeriGas Propane
- Propane
- Colorado Springs, CO
About this business
Location details
3709 North Nevada Ave, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have experienced the same as all other reviewers on th8s site. Cannot find some one who speaks understandable English. They are charging me like other reviewers trumped up charges. There is no reasoning with them. I went from Dec 27 to the end of winter with no gas due to it leaking twice into my house. They could not or would not fix the problem. Today after calling about the made up bill they have sent to me cust service said that I had not been patient enough.....Dec to the end of,April was not patient and they were cha... read more
Like all the other complaints... mine is similar. Have been a customer for about 20 years. We believed we had a propane leak and called customer service. They advised that they would send someone out to check. NO MENTION OF A CHARGE. Service guy came out and spent 10 minutes and confirmed leak at pipe by the house. Said he had to disconnect tank until it was ***aired. Received bill for $149.63 for Emergency Call and $119.99 for Service Dispatch!!! We had the pipe ***laced and tested but when we went to reconnect the connecti... read more
Horrible scammers! The house I moved into came with an Amerigas tank and I didnt know any better. Signed a 3 year contract. They charge nearly twice as much per gallon as local propane providers and its a nightmare to try to talk to any customer service reps. **** out for auto delivery conveniently the day after propane prices spiked, even though my tank was at 60%. I cancelled auto delivery and used up what was left in the tank, new provider came out and moved Amerigas tank, hooked up new tank free of charge. Hadnt gotten p... read more
I WAS a client for over *********************************************************************** 2000. I was on "stay full" status so they were responsible for keeping the propane tank full. several times a year I would come home from work to find I had no gas. I would call and get a refill that evening. Every time Amerigas would try to charge me an additional fee for a pressure test. I would call and after many minutes with a call center I would usually get the fee removed, but it was always a chore. last fall Amerigas said ... read more
In April 1, 2025 Amerigas replaced a 500 gal propane tank that was 25 years old. The technician missed a leak and Amerigas kept delivering 1034 gal over a few months when I normally use 300 gal per year. I showed my usage data and they only credited 100 gal when 734 gal were lost. I've escalated 5 times but the resolution team will not help or go against the regional districts investigation. I keep escalating every other week. I have thousands of dollars lost which is easily tracked. For 25 years Amerigas charged me $4.99 a ... read more
There is a reason why most or all reviews of Amerigas re one star - I just wish they had a zero star option. **************** is atrocious. I had issues with their billing procedures (kept on getting "Past Due" notices for first-time billing), decided to cancel and go with a local propane supplier. Trying to cancel the contract was an ordeal in itself, then I got a bill for $445.18 ($299.99 for pickup charge for the tank, plus another $119.99 for Dispatch Fee; with taxes, it came to $445.18. Although I think that the pickup ... read more
I have never seen a company with this bad a service. All the things people are saying about them are absolutely true.
Was charged for checking regulator system. $421 for 1.2 hours work. The service man took only 10 minutes to check system, if that. Was never told about a service call charge. The gentleman was there that long, but we were talking about person family business. Had nothing to due with why I called Amerigas. Called them to complain. They said they would get back to me. But, they never did.
I have been the account holder for 10 plus years. They tried to deliver propane without the 24 hr email notification. (We are 1 hour out of town) said they couldn't find the tank. No kidding? They couldn't even access the property!!!!. I called and they said I'm not on the account! Asked to speak with my dead parents! They were sent death cert YEARS ago. Would not let me reorder. How come they were able to make the original order!? I was on the account three days ago. Unfortunately it's a conglomerate so I'm probably stuck w... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,167 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 6:00 p.m.