AmeriGas Propane

Steve P 

on BBB

a year ago

We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area. 

Linda D 

on BBB

2 years ago

I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person! 

Craig C 

on BBB

2 years ago

This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more

Marsha B 

on BBB

2 years ago

Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more

Robert K 

on BBB

a week ago

How does this business show an A-?, there are literally HUNDREDS of complaints! I switched propane companies last summer. I asked Amerigas to come pick up their tank. They told me there would be a fee to empty the tank, credit for propane in the tank and a fee to remove the tank. After ONE YEAR no one had come to remove the tank. I called again, over ONE HOUR on hold to speak to someone. They said they could be out in 4 to 6 weeks and again, fee to empty tank, credit for propane in the tank and fee to remove tank. They came ... read more

William C 

on BBB

a week ago

******** delivery and customer service. Hours on the phone trying to get delivery time due to no show within scheduled window. Cancelled service and was charged a horrible amount for tank pick up which took them over 30 days to pick up. Should have been charged $199.00 for pick up but pick up bill was for $ $445.18. I tried to dispute but hours and transfers on the phone led me nowhere except added finance charges while I was disputing. Out of frustration I just finally stopped and paid the bill. Don't use this company. horr... read more

Royce S 

on BBB

a week ago

Amerigas sent me a bill for picking up their tank. I called in April and talked to ***** in Retention, telling him I was being charged way too much much for my gas. The year before I called asking for a better price, they gave 15 cents off. They charged $3.25 | could get the same at $1.89 a gallon but payed the price, I ask ***** if I could get a better price, he said I would need to wait till June 1 2026. He said my contract would run out I said I never signed a contract. I waited till June 3rd called back I ask for a bette... read more

Kristi G 

on BBB

a week ago

We had service with Amerigas for years. We were told twice when moving that we would be credited for the 79% propane in our 250 gallon tank. AFTER they picked it up, they tell us that ARKANSAS doesn't require them to credit it back to **. They even acknowledged the notes where their employees told us we would get credit. So, they instead billed us $432.00 to pick up the tank and get our nearly 200 gallons of propane for themselves. Pitiful! Don't use Amerigas!! 

DJ E 

on BBB

2 weeks ago

Terrible service on deliveries and when trying to make contact with the business. No response on website contact request and wait times over an hour when trying to call. Very high unexpected annual charges that competitors do not charge. Now when finally canceling service and asking for tank to be removed it is going to cost more than $500. I can fly across the ** for less, this is our tank from our home to their yard about 10 miles away. Never want to have to deal with this company again. Wish I could rate them zero stars