AmeriGas Propane

Steven B 

on BBB

2 years ago

Very unhappy with Amerigas. Called to let them know that I had a leak on their tank from the fill port and I tightened the cap to stop it. I received a call back from an emergency response employee and he stated that he was required to come out and check it out due to it being a leak. He showed up and couldn't even take the cap off the fill port. I took it off and the fill port re-seated and stopped leaking. Then I get a bill stating I owe $487 for services that I never requested nor were their service any good. Called to se... read more

jeremy b 

on BBB

2 years ago

This company needs to be investigated for its business practices. The way they treat their customers is horrible. Customer service should be key to any business. As of today im moving to a new Propane Company that values their customers. Amerigas Stresses me out every time i have an issue. 

Madeline M 

on BBB

2 years ago

I ordered a propane delivery with AmeriGas, the driver filled my tank and then locked it. I was told despite the propane meter guage that is displayed on their web page for my account is inaccurate, which was between 20 and 30 percent, the delivery guy locked my tank based on the truck meter according to him was zero percent. I just received a bill for 179.00 to unlock my tank that was not empty. 

Dennis D 

on BBB

2 years ago

Worst company ever!!!! They keep finding ways to charge more money and I haven't ordered propane in 2 years! 

Tisa s 

on BBB

2 years ago

For the past two years I've been trying to get him out here to put a regulator on I had a gas leak and they told me that they were supposed to replace it they never have I have called them numerous assigned over the past two years and it is October 30th 2023 and still nothing's been done 

David B 

on BBB

2 years ago

Stay away from this company. They shield themselves from customers by using a off-shore call center, none of their provided phone numbers connect to corporate offices. I wrote to my Board of supervisor about my problem with Amerigas and was told to contact BBB. There is NO oversite of this company. If I could, I would leave a negative 10 star rating. 

Michael M 

on BBB

2 years ago

This is the worst company I have ever dealt with in my life. Their customer service center is located in the Philippines and no one there has the ability to help you with any request. After 10 calls (which typically last one hour) I quickly came to learn that all they do is send messages to the local company (which consumers have no access to) and hope that the request is filled. On two occasions I was promised that my tank would be filled the next day and a week later it still wasn't done. I am baffled as to how they are st... read more

Genie L 

on BBB

2 years ago

Started new service with a leased tank that was approved and the annual amount agreed to. Gave CC to charge the first fill. Tank was installed. They did charge for a field rep to verify the hole. When I later called Amerigas I was told I owed $8000 that was now months overdue. Since I had just moved into the home there was no way I could have used $8000 worth of propane in 1.5 months. After 20+ hours of attempting to get ahold of someone inside the United States, I was told that I had been put in the deadbeat file since I di... read more

William S 

on BBB

2 years ago

Amerigas owed me $105.38 for the overpayment I made, I tried to get the refund back and 14 days ago, i was assured by the billing Rep to receive a check in 3-5 days with a Refund ID # 6xxxxx, now it has been 14 days,I have not seen the check. I called today, the customer rep told me my credit is still pending waiting for the credit to be approved before the check can be issued, and the Rep told me she will do a follow up but can not tell me when the refund check can be issued. I think Amerigas has a bad cash flow problem ,so... read more