AmeriGas Propane

Ashley M 

on BBB

2 years ago

This company continues to charge my card even though I haven't lived at the home with the propane tank for 2yrs!!!!!!! They refuse to cancel our card even though the new owner has an account with them. They use call centers over seas so it impossible to understand the agents. WORST COMPANY EVER!!!!!!! 2 yrs trying to get our money back to no avail 

Caitlin H 

on BBB

2 years ago

In my now three years of patronage, I have never had a positive experience with this company. Apart from their call center agents empty words, they have never actually done anything that makes me believe I am a "valued customer." They will not communicate with you or do anything for that matter without you harassing them and calling every day to follow up. I am currently dealing with a gas leak, which is considered an emergency (their verbiage) but absolutely no one is treating it that way. They dispatched a delivery driver ... read more

Faigy F 

on BBB

2 years ago

Amerigas put a lock on my meter FOR NO REASON. My payments are up to date and they don’t even see on their computers that I have a lock on my meter. I called several times. it’s 48 hours later and the lock is still on my meter. 

Bill D 

on BBB

2 years ago

Pay and no service. Paid $256 and month later still no propane 

Patrick W 

on BBB

2 years ago

I closed my account in January of 2023. My lease was not up until March 2023. So my account should have been closed 2 months before the lease was renewed. I have gotten bills, I have called and told the representative that my account was closed. I called approximately 18 times (all noted and recorded). Yet I continue to get harassed about paying for a lease that I never had. It's now in collections and I am being harassed by them also. AMERIGAS FINALLY CAME AND GOT THE TANK on September 29th, over 9 months AFTER I CLOSED THE... read more

sharon B 

on BBB

2 years ago

I am a new customer and already looking to transition to a new servicer even if I have to pay more. Poor customer service. They outsourced their call center overseas and cannot get anyone on the phone and when I do they have given me incorrect information on the last two calls. 

Phil F 

on BBB

2 years ago

They are a total ripoff, we are supposed to be on a keep full and they wait untill it's empty and then hit you with over a $1000.00 bill, who in the state of Florida is getting paid off to allow this ELDER ABUSE to continue. 

Kelly B 

on BBB

2 years ago

Horrible service. Tried for over 2 years to get them to pick up tank and cancel service with them. 6 months after we finally got a pick up date they randomly showed up to pick up tank. They damaged our yard as well as our driveway. After 6 months of complaints and the run around from Representatives and the territory manager they promised a resolution. We then got an email saying Insurance won't cover the damage. They are very fraudulent people. 

JAMES G 

on BBB

2 years ago

Zero stars is generous. We purchased a home with a 20 year old Amerigas tank in the yard, The home had not been occupied for over a year. No idea how long the tank had been empty. In November, 2022 I contacted Amerigas for propane service. They promised to inspect and fill the existing tank. By mid-December 2022 they had not returned any phone calls about when they would provide service, so we contracted with another propane company and told them to come get their tank. In February, 2023, after a number of futile calls and e... read more