AmeriGas Propane

Jonathan G 

on BBB

2 years ago

This is such a terrible company. There no way they aren’t going bankrupt VERY soon. We moved into a home that had an Amerigas owned tank. We had the 500 gallon tank filled in 11/2022 at $2.68/gal. 1. We were set up with convenience pay. The amount per month “fluctuated” from $74 to $140 and then $170. (That’s not actually a fluctuation btw.. that’s impossible to budget) It was paid off by March and then we noticed they were still taking money for several months after this that amounted to over $500. After MANY phone calls we... read more

Marissa M 

on BBB

2 years ago

If I could give no stars I would. Back in November of 2023 both my husband and I called into AmeriGas seeking resolution of the propane not feeding to our house correctly. We have 2 daughters and were left without heat, hot water, and a stove. Propane is our primary source. A week went by and AmeriGas didnt call either my husband or I back. They didnt show up either. So with that being said we called another propane company and they came out ASAP. They swapped the tanks and the regulators and didnt leave until they ensured e... read more

alan g 

on BBB

2 years ago

Today is Friday, January 19th. I ordered propane from them about January 10th. I was told that they would deliver by January 16th. I still have no propane. They have a call center in the Philippines. No one local to talk to. Piss poor service. I can not give them a low enough number. I still have no propane and the next few days the temperature will get town to 7 degrees, again and again. 

sherri g 

on BBB

2 years ago

Highway Robbers! The average price for residential propane is 2.15-2.40 right now in Ohio. they are charging me 4.16 a gallon. They tried to pacify me with 100.00 off and a gift card for 100.00 Still leaves the price of the propane at 3.409 cents. I paid 2.50 per gallon in October and prices are down so why the hell am I being charged 4.16. that is complete garbage! because since you have their tank you have to have their gas delivered. Well! not for long I am getting rid of them. they can shove their tank up their A$$ 

Patsy P 

on BBB

2 years ago

Very poor costumer service. Delivers gas to wrong address and refuses to fix the problem. You never can talk to anyone that can help you with your problems. They take your money and then mess up and will not fix it. I advise no one to use this company. 

Dee R 

on BBB

2 years ago

I ordered propane 10 days ago and paid for it and never got it! 

Mary B 

on BBB

2 years ago

If I could give less than 1 star I would. Called four times in one week and still no gas. Each call takes at least 20-25 minutes. Extremely frustrating. 

Alex S 

on BBB

2 years ago

If I could give negative stars I would. We were customers of this crooked company for a miserable 4 years, I couldn’t wait to sell our house just to never deal with them again. We sold our house in October and received an invoice we would be getting $800+ refunded for closing our account. They spelled our name wrong!! So we called to have them correct the spelling on the check. We have waited 3 months and they have still not corrected or sent out a new check, and now randomly they’re saying I’m not an authorized account hold... read more

Mary V 

on BBB

2 years ago

Amerigas is terrible! My provider sold to them some years ago and it has become worse and worse. There's no way to speak to a person on the phone and online seems to be ignored. I am currently sitting on 15% tank level awaiting delivery of pre buy propane that's been ordered since mid December. I am 73 years old and we are going into a record low temperature weekend. After 2 attempts to contact them, still no response. After reading reviews I'm becoming concerned and a little terrified.