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AmeriGas Propane
- Propane
- Lebanon, TN
About this business
Location details
926 Carthage Hwy, Lebanon, TN, 37087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid $1,700 for urgent propane delivery because I needed gas immediately. ************ took my money almost instantly, then canceled the delivery without notifying me at all.I went three full days without gas because of this. No call. No email. No explanation.Since then, I have:Been unable to get anyone on the phone Not received my refund Been told I cant even cancel until tomorrow, despite the fact that no gas was ever delivered
Worst Company EVER!!! My tenant has been trying for weeks to have the service turned on in southern California and Amerigas Keeps cancelling the appointments because they are so ignorant that they don't know what service they are supposed to be providing. Yes, that sounds insane but it's true! They told my tenants that they don't know what type of service they need to turn on. BTW, we just moved last month and had the service turned off so the tenants could turn it on in their names. This company does not have one competent ... read more
ONE STAR is too generous. This company has ******** customer service! Delivery doesn't happen when they say. My emergency fill, in the middle of winter in ******, NEVER HAPPENED. No email. No phone call. No text. Their "customer service" is still over seas despite an email sent to customers saying they were changing that. You can't reach ANYONE in the company. WHY HAVE YOU GIVEN THEM AN A-? Seriously? If you're unsure of a company, if they won't respond to your requests, a "C" at best. But these people need an "F"!
Zero stars. Amerigas has closed local offices and abandoned residential delivery services in the area (southeast *******) but are still stringing customers along falsely promising delivery and not showing. Prior to 2025 I was able to have propane delivered yearly to run my gas heaters in my home in ***** zip code. In Feb 2025 I requested a delivery through the online myamerigas account as previously done. I was emailed immediately with a window of 3 days for delivery and told someone would have to be available at the time of... read more
On 1/23/26 I got a text saying our delivery would arrive in a few days. Fast forward to 1/30/26 I get a text saying its arriving tomorrow. So today 1/31/26 I get a text saying my driveway is not accessible and they need to reschedule. They estimated our level at 20%, were at ZERO! I called, got some foreigner who I can barley understand who says best she can do is tomorrow maybe. We had to shut our furnace off in hopes we dont run out completely tonight. We are on keep full, what a JOKE! I will be calling a new company first... read more
I am filing this complaint due to extremely poor customer service and serious safety failures by AmeriGas.I reported a propane odor coming from my underground rented tank and also heard hissing from the tank area. AmeriGas sent a technician who performed a pressure test that FAILED the system dropped from approximately 10 PSIG to zero in about three minutes, confirming an active propane leak. The technician shut off the tank for safety and provided written documentation of the failed ******* that point, this should have been... read more
Amerigas auto delivery ran us out of propane gas for the 4 th time and 2nd time this month. No emergency service to refill over the weekend. Unreliable company and horrible customer service that is unable to figure out how to deliver their product to their customers regularly
Does not come when they say they will. Worst propane company ever!
I was going to detail my experience with Amerigas here ... but as I read all of the negative reviews. and NO good reviews I don't think I need to. This is the worst propane company that I have ever dealt with and I have had propane for 25 years at my last 3 homes.... so that is saying a lot. I wish I had looked at reviews before I chose them last year. My bad!.. That wont happen again. If you need a propane company take all of our opinion and use ANY other company. All of the phone support is Indian and VERY hard to understa... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,167 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.