AmeriGas Propane

Robert Bryan H 

on BBB

2 months ago

I rented a home in ***********, ** for six months, an outside gas bottle aready was beside the home which fueled the fireplace. I paid Amerigas to fill the bottle one time and paid for the service. Six months later I moved out of the home. One year later I receive another bill from Amerigas for rental for the gas bottle which was not their tank to begin with, and for additional changes for $247. I have called six times, and spent four hours trying to resolve this issue, and finally the last person I spoke with told me it was... read more

Richard E 

on BBB

2 months ago

**************** is awful. Overseas call centers with representatives speaking with accents that even there own employees can't understand. Scheduled service appointments are not kept. Service **** arrive un-equpped to do the service required. The only thing that arrives on time is their bill. 

AL S 

on BBB

2 months ago

I had called and spoke to AmeriGas emergency line requesting critical life safety heating propane fill due to being at 5% with less than a day of heating. I was told the district is shut down due to hazardous weather conditions and the soonest they could fill will be 02/09/2026-02/16/2026. I called again in the morning to speak with a supervisor and was told the same thing. Expressing that propane is my only source of heat and it is extremely cold outside. I have a disabled child at home, pets and myself that has multiple cr... read more

Chris G 

on BBB

2 months ago

Been a customer of ********************** for 5 years. Requested delivery through online portal when 500 gallon tank was 20 percent full on 1/24. We ran out of gas 1/31. Been calling every day trying to get tank filled but call center uninterest in helping. Still do not have a firm delivery date today 2/3. Temperatures below freezing every day. Will never do business with Amerigas again. 

Brian F 

on BBB

2 months ago

I am not surprised by the low rating that AmeriGas has received here. They bought out a local gas company and immediately ran it into the ground. I called to schedule a tank refill, the call center in ***** (apparently) gave me a 3-day window of when it would happen. They stated that I would receive an email the day prior, I did receive the email, but they were a no-show on the "scheduled" day of delivery @ $3.49 a gallon. I cancelled the delivery and checked in to a local gas company. The local company brought me a new tank... read more

Robert G 

on BBB

2 months ago

I am canceling my account with ********************** due to extremely poor customer service and unfair billing practices. When I initially signed up, I was never charged a tank rental fee, yet out of nowhere AmeriGas began charging $118 per year and refused to waive it. I have two accounts with them at the same property, and they are now attempting to charge rental fees for three tanks without any prior agreement. When I called to address this issue, I was placed on hold for 44 minutes, only to speak with a representative w... read more

Sarah L H 

on BBB

2 months ago

I have been a customer for several years and have never received such horrible customer service as I did recently. We ran out of propane and was willing to pay the emergency fee and the refused. I do not recommend this business at all. 

Bryan C 

on BBB

2 months ago

If there was a negative 5 star, that would be my choice. I called Amerigas 3 days prior to winter storm fern to request propane. I spoke to ******* in ***** -- yes, ****** "*****' in ***** assured me that I had enough gas to make it 18 days. She miraculously was able to tell me this about my tank level, my use etc from *****! As I sit here this morning in a house at 50 degrees because we ran out of propane over the weekend, well, I won't go into that rant. I would not use Amerigas!!!! They have zero customer service and they... read more

Mitchell H 

on BBB

2 months ago

I paid $1,700 for urgent propane delivery because I needed gas immediately. ************ took my money almost instantly, then canceled the delivery without notifying me at all.I went three full days without gas because of this. No call. No email. No explanation.Since then, I have:Been unable to get anyone on the phone Not received my refund Been told I cant even cancel until tomorrow, despite the fact that no gas was ever delivered