AmeriGas Propane

Jim H 

on BBB

2 years ago

We have used this company for over 15 years with automatic delivery scheduled. On Dec 28 our tank ran dry and we called for a redelivery. The driver put 40 gallons of propane in our 60-gal tank. In the past this would last 9-10 months. On Jan 19 we were empty again. Less than a month after having the tank 75% filled. On Jan 20 when I got up there was a strong odor of gas in the kitchen. I opened the doors and windows 40 degrees and called 911. The fire department responded and confirmed that there was a strong odor of gas. T... read more

Chris M 

on BBB

2 years ago

I recently had the worst customer service experience I have ever had with any company. In a matter of two days I had to talk with 7 different customer service agents about delivery details. Each one gave me different information and the information given me on my online account was different as well. Considering all the money one pays per year for your service...I would think receiving accurate information is not too much to ask. I know changing companies is almost impossible, but I assure you, I will look at every detail to... read more

Thea V 

on BBB

2 years ago

We had been using them for a few years up until recently, they kept telling us that we owed them more money when our bill was paid in full every time they would come. For thw last several months we hadn't been able to get propane, we had called time and time again but they never came, the most recent time, we had reached out in December, our heater wasn't working and the temperatures were reaching into the negatives in January, we still had no heat and no propane. We had called several times, but they told us that it was goi... read more

MS B 

on BBB

2 years ago

I am posting this review about Amerigas after not receiving any propane gas for an order placed over fifteen days ago. I have made several calls to Amerigas customer service without any avail. Inside temperatures at my house have been between 45 and 47 degrees for the past week. On January 8, 2024, I placed a prepaid residential propane gas delivery request with Amerigas. I was told that the delivery would be made between 01/9/ 2024, and 01/ 15/ 2024. On January 15, 2024, I called to confirm the delivery of the propane gas. ... read more

Rickie S 

on BBB

2 years ago

Worst business I have ever encountered.Now they quoted 2000.00 to buy tank while we are still waiting on refill using 3 electric heaters to stay warm,so we won’t be empty when they finally show up and have to pay another fee.By the way,called in order when tank was at 30.Any ideas on how to get free from them.same thing happened last year. 

Andrew T 

on BBB

2 years ago

Time and time again, Amerigas and their call center's have failed us. I'm even a GenX, and I cannot stand their call center process. On 1/22; my wife and I simultaneously called as she could not get through. She is the account holder. Her phone call dropped, mine stayed on. During the call, they asked for the authorized user. My wife took my phone and said her name, and said that I can be an authorized user. Apparently, though a simple process, that was not done. Undenounced to us, our tank is scheduled to be removed today. ... read more

Rb D 

on BBB

2 years ago

Worst customer service ever - I ordered propane 2 weeks ago with a delivery date that was supposed to be LAST week - but now with a week overdue from Anmerigas delivery , I'm down to 3% gas and when I call for delivery update . with an answering service now in the Philippines - they say that they CANNOT call locally or call dispatch to see where my propane is - and this is on a PREPAID order - disgusted and frustrated and COLD 

Blake M 

on BBB

2 years ago

I recently placed an order for propane with Amerigas. After waiting a full week after they said they would have it out to me, I called a call center somewhere on the other side of the world. I canceled the delivery and was told the first time that only a credit to my account could be appropriated, then got transferred to the billing department to get disconnected several times because they "couldn't hear me". After finally getting the order canceled I informed the billing department that a refund check was not acceptable to ... read more

Deb Manning K 

on BBB

2 years ago

Worst company ever. Overseas phone reps who don’t know what they are doing or saying. Poor follow up, expensive propane and false promises.