AmeriGas Propane

Julie S 

on BBB

a year ago

I dealt with this company years ago before they started outsourcing and they were great. Now they are HORRIBLE. I ordered gas which by the way took me three phone calls and hours of time. I overlooked it. They gave me a date, fine. I later got a text message stating that my gas would be arriving early and would be there the next day and someone would have to be there. I tried to get a time frame so I would not miss an entire day from work. After hours of trying to get someone that understood what I was saying I just took the... read more

WILLIAM M 

on BBB

a year ago

On August 14th my wife and I smelled gas, I called ********* (our supplier) and they promptly sent out someone to check for leaks, as it turned out there was a valve outside was on by mistake. The technician also noted that our tank was old and should be replaced and that he would put an order in for a new tank. One and half weeks later (8/22) still no new tank, however we received an invoice for $443.20 ($99.99 dispatch fee and $299.25 emergency call) for the service call. I called the company to protest these charges and f... read more

Cole B 

on BBB

a year ago

Bought a home with Amerigas service. Company decided to close account and pull tank which was 70% full, without notification. I showed up one day and tank was gone with ruts in yard. I had no idea what had happened. Amerigas made credit check in previous owners name who is now deceased, so it cant be cashed. And now company refuses to write me a check or add credit on a new account for me to get service re established. **************** is horrible and just to get through to someone not in a foreign call center is a major hea... read more

Lindsay K 

on BBB

a year ago

Amerigas sent a tech out on 8/22/24 to look at our cracked propane cover lid. He left after ten minutes after he took a measurement. The morning of 8/24/24 we receive a bill for over $5000 which included 25 hours of labor. We tried calling the local number on the invoice and it isnt operable. We had to wait until Monday 8/26/24 to call to dispute the bill. We were told billing takes place in **** and it will be one to two weeks for a call back. 

Erik S 

on BBB

a year ago

There is no return policy listed anywhere in their tank exchange cages. Never had a propane tank before, so we decided to get one, along with a grill. Turns out we can't keep a tank in our apartment inside or out, so I wanted tu return it. I went back within an hour of put chance, and was denied a refund. 7-11 claimed it was in AmeriGas' hands, AmeriGas claimed it was up to 7-11. Their best suggestion was to call the city to have the brand new, full tank scrapped. Lost $75 for a simple mistake with absolutely no solution. 

Steve M 

on BBB

a year ago

They are terrible, you can't understand them as their accents are so strong. They have no clue.They screwed up my order and I am sure they will make it even worse.I cancelled the order and I will use someone else. If I could give them no stars, I would. 

Marsha M 

on BBB

a year ago

All I can say is Do Not Use Amerigas!!! Horrible company. 

Greg P 

on BBB

a year ago

They charged me a week in advance for 300 gallons, then delivered less than 300. They tried to bill me more for less gallons. I am still waiting on credit. They demanded a credit check to use my credit card, so crazy. 

KIMBERLEY S 

on BBB

a year ago

Bad business practices and unprofessional and unethical. I sold my home and told them that there was a good amount of propane in the tank. They suggested to lock the tank, of which I was ok with. Or have the tank picked up, which would charge a service call fee of $99.99 and tank pick up fee of $199.99. I opted out of having the tank picked up. I was never informed of a service fee of $99.99 just to go lock the tank and was never told about a service fee of $110.91 to actually lock the tank with 65% propane left in the tank.... read more