AmeriGas Propane

THOMAS C 

on BBB

2 years ago

Amerigas charged me $3.829 per gallon of propane. When I called MFA they gave me a price of $1.99 per gallon and Ferrallgas gave a price of $2.12 per gallon. I have written 3 emails to Amerigas requesting that they adjust their price to be more competitive with these companies but have gotten no response. Amerigas also charges me $135.00 per year for tank rental where as MFA charges $45.00 as I remember. This is a terrible company to do business with. 

Ira M 

on BBB

2 years ago

Very hard to deal with. Can’t keep invoices right. Customer service is not good. 

Jeff M 

on BBB

2 years ago

Does not work with Disabled Veterans for payment plans. I was out of the country and the person watching my house did not make payments and unfortunately passed away from a health issue. I was able to return home due to this and Amerigas would not work out a payment plan with me. 

C. L 

on BBB

2 years ago

My propane supplier was a local company that provided excellent full service for gas appliances. A few years back the local owner sold out to Amerigas, and ever since, the service has taken a nosedive. First the local AmeriGas facility stopped filling and servicing small 20 lbs. propane tanks. Then the AmeriGas shut down their local office to the public. Recently, I had an issue with my gas logs and called AmeriGas to have a technician come out and repair the issue. When I called AmeriGas, the phone associate was difficult t... read more

Sandy M 

on BBB

2 years ago

DO NOT USE AMERIGAS!! Worst company of any kind that we have ever had to work with. We bought a house with an Amerigas propane tank. We had the tank filled. Then we bought a whole house generator and spent the next 6 weeks trying to get Amerigas to set an appointment to hook up the generator. You cannot talk to someone local. Their support is in the Phillipines and despite dozens of calls, emails, and use of their on-line form, we NEVER received a call to set up an appointment for hook-up. We contacted the propane company th... read more

William K 

on BBB

2 years ago

Worst Company ever,been told by foreign lady I have no balance however keep sending me early termination fees when I sold home and was told there was no contract as I pd cash, not to mention filled tank or charged me for a full fill and broke gauge took 2 weeks to replace and barely had 50 %. Straight ripped me off.. Seriously considering consulting with an Attorney, please save yourselves the Trouble,Missouri Customer 

Richard M 

on BBB

2 years ago

For the past 21 days I have been waiting on a propane delivery from AmeriGas Propane. Despite my 10+ different phone calls and web chats to Amerigas customer service, and their numerous assurances of my delivery being eminent. I still have no propane. I am pretty sure the local teams are filled with good people and this is all the result of systemic corporate dysfunction. Too bad you can’t call the local office. 

Lisa R 

on BBB

2 years ago

my mother is 88 years old and has been set up on the auto fill. They have filled her tank twice with month for a total of over 2,000.00 she only has a wall heater and is only home a few hours a day as she stays with my brother and I. We called and they could not give us an answer as to why they keep charging her so much. this is the worst most dishonest company ever 

Bernice A 

on BBB

2 years ago

I moved to my house in March 2023 . From March till December 1st, I have paid more than $3000 for only Propane Gas. I called them and they explain the situation to them, they will send someone to check if there was a leakage. They assured me that they were going to waived and reimbursed my money. Fast forward, when they filled my tank on 12/01/2023, they charge me for $1,261.94, Again, they send someone to check the tank for leakage and charged almost $500 which they never reimbursed me as they mentioned to me. Sometimes, wh... read more