AmeriGas Propane

Elizabeth L 

on BBB

6 months ago

I just received a bill for $579.34 after terminating service and requesting tank removal. The pick up charge was $299.99 and there were additional charges for "service dispatch" of $119.99 and "early termination fee" of $149.99. I have used this company for 3 years without a contract. These fees are absurd! 

Mike G 

on BBB

6 months ago

This company socks. Charge to much for propane. Plus fuel fee and hazmat fee apparently when you own a delivery service the customer pays for the gas to deliver the product. If you cancel service they want to charge you a 300 dollar fee to pick up their equipment. If they want the tank back why do I have to pay for then to come get it Ridiculous id give them zero stars but it won't let me. Typical business just gouging the consumer for every ***** they can. 

Beth G 

on BBB

6 months ago

DO NOT DO BUSINESS WITH AMERIGAS! Been trying to cancel service for months due to criminal pricing. Paid $3.65 per gallon in May and found out neighbors were paying $2.59 from a competitor. After countless calls and hours on the phone with countless different people, I was told they'd come drain the tank and then have someone pick the tank up. This was 4 weeks ago. Now, they tell me they don't empty tanks, right, im sure they do if someone doesn't pay! I've pre bought fuel from another company and now have no other choice bu... read more

Gwen K 

on BBB

6 months ago

First off they charge my dad $9.99 to call and order propane. The driver wouldn't take a payment so then they charged $2.99 to send him a bill in the mail. When we called they said you have to cerate an account so you can order and pay that way. Well my 85 year old father doesn't have a computer or good internet at his home. So I tried to create an account for him at my house and there system wouldn't take his address or the account number they listed on the bill? Then I called to pay over the automated phone system and it c... read more

Paul S 

on BBB

6 months ago

Used propane to heat lakeside vacation cottage. Requested tanks be removed which was completed; however, a $500 charge was invoiced with no prior notice of this fee. When Amerigas was contacted, they would not eliminate or reduce fee as 'it is their practice'. This is shameful as no notice was given that ANY fee would be applied. 

Laurel C 

on BBB

6 months ago

I have been trying to get Amerigas to stop my service for over a year and a half now. The tank is not even hooked up to my propane, the tank from another propane company is what Im using. I am unable to get them to come pick up the tank, instead they keep adding tank rentals to my account. 

Greg G 

on BBB

7 months ago

Very hard to deal with. I was charged fees without proper billing for tank rental.They have exorbitant fees for pickup of tanks upon terminating service. Product cost is more than twice that of competitors. Very disappointing . I am surprised they maintain the right to do business in *****. 

danielle b 

on BBB

7 months ago

This has been an going battle with Amerigas to receive a written estimate and proposal for work that needs to be done at our property in *******. Firstly, they did NOT show for the scheduled work at our home on 9.8; on 9.9 when I noticed that the propane level had gone from 40% to 5%, we were concerned there might be a leak. That got their attention. The tech came to our home on 9.9 and we learned that the gauge was faulty so it was replaced. The service call -- not the repair -- was charged at $365. That is excessive. We we... read more

Abigail J 

on BBB

7 months ago

My parents have been customers for 22 years and were going to pre-buy a summer fill in July. It was way over priced so they wanted to go with another company and asked them to remove the tank in July. My parents had to contact them multiple times until they finally said it would be done by this week. Well its the end of the week and it still hasnt been done. AmeriGas is not reliable and I advise anyone reading this to go with a different company if you need propane to heat your home because they do not care!