AmeriGas Propane

Paul T 

on BBB

a year ago

Please, if you are a residential customer, avoid this ********************** at all costs!!! They could be the worst company Ive dealt with in my entire adult life. Missed or lost orders are not only common but standard. **************** is all overseas (***********) so getting someone who speaks English well, or even marginally effective is impossible. Expect to be put on hold for 30, 40 minutes or longer and disconnected more often than not. STAY AWAY!!! 

Chris W 

on BBB

a year ago

Worst service ever! They automatically enroll you in the AmeriLock program for $119. If you cancel it its $150 fee, then you have to pay $36 monthly late fees until you pay $119 for a program you dont want!! My friend owns their tank and shops around, he let me know last winter that Amerigas had their propane for less then $2/gal, I went to order propane and had to pay 3 times the amount he did cause Im in the amerilock program and they wont adjust the prices lower if it goes down. So as a loyal Amerigas customer I had to pa... read more

michelle w 

on BBB

a year ago

AmeriGas was so hard to connect with the last 2 times called I was on hold for over 45 minutes. they would not work with me with billing questions. I would never refer them . 

Mark E 

on BBB

a year ago

Terrible on all levels. Id give zero stars if I could. 

Jodi D 

on BBB

a year ago

**SAVE YOURSELF MONEY**Amerigas has the worst customer service. From the install costing three times the amount it should have, customer service did not help me then. the last straw was when the charged me for propane delivered to someone:somewhere else and charged me for it. Then refused to credit my account with out an investigation, when I took and sent pictures of before and after fill up of my tank gauge with no movement. Now they are charging over $1,000 to come get their equipment. **** yourself trouble dont do busine... read more

Diane J 

on BBB

a year ago

Absolutely the WORST customer service! If you buy a new house DO NOT lease a tank from them even if it already on the property! There was an Amerigas 124 gallon tank on the property we just bought so we kept it without reading the reviews. They are very friendly and prompt to set up the account and then they are UNREACHABLE! After just three weeks of trying to work the to no avail they are charging $400. To come pick up the tank which is sitting in the driveway! 

Martin S 

on BBB

a year ago

Trying to be professional... cottonwood AmeriGas is the worst . Dozens of calls lots of promises on delivery days THE WORST.they were told last year very little usage gone for three winter months tank empty this two hundred fifty gallons tank only runs fireplace. We are paying lease approximately one hundred dollars a year. Tank is over forty five years old. No customer service 

Sam N 

on BBB

a year ago

We bought a house that has an Amerigas-owned propane tank, and I deeply regret this. Their customer service is the worst I've ever seen. I understand the need for some companies to outsource customer service, but they hire people that literally don't understand English.I got a *** that genuinely couldn't understand my question, so I requested another ***resentative. She ignored the request and kept say "So you want to order a fill up today?", even though that's not even close to what I was asking. I again asked for another *... read more

Laurie D 

on BBB

a year ago

My mother told them two years ago not to deliver without permission. She passed away 10/7 and they delivered 10/29, again without permission. Now we have a 507 bill. The home is is a trust and I am a trustee. They want a death certificate. She was not under a contract with them. They would come every quarter and charge her a fee to come by. She told them then to stop unless she called. You cant reach anyone in the states to discuss