AmeriGas Propane

Maria P 

on BBB

2 years ago

I would like to give them zero star. I have been a faithful customer for over 10 years. How do they show their appreciation:1. By raising their price to double of other companies. 2. Demanding that I fill my tank complete each time I make a purchase 3. Having customer service that literally do not speak English, and I cannot understand any of them. 4. Charging you 2.65% if you pay with your credit.card. I can go on with other things but im going to limit to just this. During my last 10 years of doing service with them, NONE ... read more

Richard O 

on BBB

2 years ago

I have been a customer with Amerigas for over 25 years. The last 4 years have been a total nightmare. Last year in October 2023 they came to fill my tank. The man knocked on my door and told me he couldn't fill my tank because it was too close to the house. Mind you, this is where AmeriGas installed my tank 25 years ago. He said they would send somebody out to move my tank and then they would fill it. And I use propane for my primary heat source. After 2 weeks went by. I called and they said I was on the schedule for the nex... read more

Sid S 

on BBB

2 years ago

Fraudulent company lies and deception with every phone call. Pre-paid for my propane and it's been more than 2 weeks with no delivery. 

MS B 

on BBB

2 years ago

I am posting this review about Amerigas after not receiving any propane gas for an order placed over fifteen days ago. I have made several calls to Amerigas customer service without any avail. Inside temperatures at my house have been between 45 and 47 degrees for the past week. On January 8, 2024, I placed a prepaid residential propane gas delivery request with Amerigas. I was told that the delivery would be made between 01/9/ 2024, and 01/ 15/ 2024. On January 15, 2024, I called to confirm the delivery of the propane gas. ... read more

Thea V 

on BBB

2 years ago

We had been using them for a few years up until recently, they kept telling us that we owed them more money when our bill was paid in full every time they would come. For thw last several months we hadn't been able to get propane, we had called time and time again but they never came, the most recent time, we had reached out in December, our heater wasn't working and the temperatures were reaching into the negatives in January, we still had no heat and no propane. We had called several times, but they told us that it was goi... read more

Jim H 

on BBB

2 years ago

We have used this company for over 15 years with automatic delivery scheduled. On Dec 28 our tank ran dry and we called for a redelivery. The driver put 40 gallons of propane in our 60-gal tank. In the past this would last 9-10 months. On Jan 19 we were empty again. Less than a month after having the tank 75% filled. On Jan 20 when I got up there was a strong odor of gas in the kitchen. I opened the doors and windows 40 degrees and called 911. The fire department responded and confirmed that there was a strong odor of gas. T... read more

Chris M 

on BBB

2 years ago

I recently had the worst customer service experience I have ever had with any company. In a matter of two days I had to talk with 7 different customer service agents about delivery details. Each one gave me different information and the information given me on my online account was different as well. Considering all the money one pays per year for your service...I would think receiving accurate information is not too much to ask. I know changing companies is almost impossible, but I assure you, I will look at every detail to... read more

Tracy T 

on BBB

2 years ago

Again... My delivery was supposed to be 2 days ago I am about to run out of gas . This happened to me too 12/24/22 no hotwater and couldn't cook for Christmas I had to flag down a driver and he was coming from MIAMI......to my neighbor hood no drivers I thought the holidays was over .Now they said it will be here tomorrow I have zero....faith my delivery was due on the 22nd 

Rickie S 

on BBB

2 years ago

Worst business I have ever encountered.Now they quoted 2000.00 to buy tank while we are still waiting on refill using 3 electric heaters to stay warm,so we won’t be empty when they finally show up and have to pay another fee.By the way,called in order when tank was at 30.Any ideas on how to get free from them.same thing happened last year.