AmeriGas Propane

Kevin G 

on BBB

a year ago

They bought the company that used to service my house and then arbitrarily decided that they were going to charge customers a tank rental fee if they didn't use DOUBLE their tank capacity. It's a straight money grab from them. I order ******* gallons a year, but because I have a 500 gallon tank, they try to charge me an extra $200+ a year. I have NEVER had to pay a rental fee for using so many gallons before. 

Laura M 

on BBB

a year ago

This company misrepresents, lies, and does a great job of playing the shell game. We have been a customer of ********************** for ** years. We were referred to them by our contractor. Our only wish is that we could go back in time and change that decision. This company consistently charges at least $1 more per gallon for propane than any other company in our area. We had to start paying a rental fee for the tank a few years ago because we no longer made the minimum purchase quota per year. We never received any notific... read more

LISA R 

on BBB

a year ago

We have had residential propane with them for a fireplace for approximately five years. We just recently found out that we are paying $4.99 a gallon And our neighbor who has the exact same company is only paying $2.59 a gallon. When I called to inquire, I was told that that was the best rate I could get and basically if I didnt like that rate that I could switch companies, I would not recommend this company. I called several other companies around us and they were all at least half of their price. 

Brent C 

on BBB

a year ago

Unbelievable greed! I was a customer for 24 years. I always knew I was paying a little bit more for their gas, but since I was established, I let "a little" ride. When I found I was paying them $3.79 per gallon of propane, when a competitor was charging $2.15 per gallon I had to make the switch. To make things worse, hidden in their fine print , I had to pay $199 for them to come pick up their tanks that I had paid rental charges for on for 24 years.- ************************* PA 

Carolyn S 

on BBB

a year ago

I have had Amerigas Propane when they bought out our local gas company in *********, *******(****** Gas Company) I have kept them for 7 years and have always rented their tank. I have always paid in full when I got gas or got a bill for rental. I got discouraged when I had to go through the computer for all of my business and decided to change to a closer gas company. I called Amerigas to come pick up my tank and they said they would but there will be a service charge to remove it. That was reasonable and all companies charg... read more

Renae D 

on BBB

a year ago

If I could give a negative 100 for a review of Amerigas I would. They installed our propane tank, ran all of the plumbing for it and connected it to 5 appliances 2 1/2 years ago. My on line account was working at first but then, after 3 deliveries, showed I was a new customer and wouldn't let me access anything but my previously paid bills. I have called no less that 10 times and have spoken to more incompetent people than I ever have in my life. I have been given so many stories as to why my account is a mess. Today, I was ... read more

Lee C 

on BBB

a year ago

AmeriGas has no clue what they are doing! If I could give Zero stars, I would. How can you estimate 6 months of usage then send an outrageous bill. Ridiculous! 

vaughn m 

on BBB

a year ago

I was under contract with a propane company. Amerigas bought them out and after a few months of bad service I started propane service with another company. I called month after month to ask Amergas to pick up the tank. They left their disconnected tank in my yard for over 5 years. I reached out to them during their slow season and asked them to pick up the tank. They subsequently billed me for $389 for closing the account and pick up fee. I informed them that these were new charges that I did not agree to when I initially si... read more

James D 

on BBB

a year ago

The worst customer service I have ever experienced. They charged me $35 late fee when I have had a automatic credit card payment! Have had it processed for over eight years, now one person says the bank declined the payment, another said I turned off the auto payment on their website. Both BS. Switching to Suburban even if it cost me over $200 to switch!!