This profile has been claimed by the business owner or representative.
AmeriGas Propane
- Propane
- Mount Jackson, VA
About this business
Location details
6191 Main St, Mount Jackson, VA, 22842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
this is the worst company ever... their service awful and the lied more than 4 times stating the deliveries would be made that day and they never arrived....
Worst company ever. Overseas phone reps who don’t know what they are doing or saying. Poor follow up, expensive propane and false promises.
I would give them zero stars if possible and would encourage anyone who still has Amerigas as their propane provider to switch. Here are my complaints over 2 years of having them as my provider before switching. 1. They charge at least $.70 more per gallon then other providers in my area. 2. The charge $25 in extra fees on every delivery that other providers do not charge. 3. During January 2022 and January 2023 my tank got so low that they had to come out for an emergency delivery even though I was set for auto-deliveries. ... read more
Worst customer service ever - I ordered propane 2 weeks ago with a delivery date that was supposed to be LAST week - but now with a week overdue from Anmerigas delivery , I'm down to 3% gas and when I call for delivery update . with an answering service now in the Philippines - they say that they CANNOT call locally or call dispatch to see where my propane is - and this is on a PREPAID order - disgusted and frustrated and COLD
Again... My delivery was supposed to be 2 days ago I am about to run out of gas . This happened to me too 12/24/22 no hotwater and couldn't cook for Christmas I had to flag down a driver and he was coming from MIAMI......to my neighbor hood no drivers I thought the holidays was over .Now they said it will be here tomorrow I have zero....faith my delivery was due on the 22nd
Time and time again, Amerigas and their call center's have failed us. I'm even a GenX, and I cannot stand their call center process. On 1/22; my wife and I simultaneously called as she could not get through. She is the account holder. Her phone call dropped, mine stayed on. During the call, they asked for the authorized user. My wife took my phone and said her name, and said that I can be an authorized user. Apparently, though a simple process, that was not done. Undenounced to us, our tank is scheduled to be removed today. ... read more
I have been a customer of Amerigas since 2000. I never has a problem until they off shored their customer service department. Now customer service is horrible and there are no local reps that you can speak to. I have been trying to get a delivery since 1/4/24. I have called numerous times and have been told that it would be delivered within 24 hours. It has not happened yet and I am at 27 % and it is cold in my state. I cannot get an accurate delivery date and have even been told that I would get a delivery before I run out.... read more
This is now going on 4 separate occasions Amerigas has guaranteed a scheduled delivery date when my tank was less than 10% and never showed. I placed a will call order when the tank was at 30% (as the website recommends). I was given a SCHEDULED delivery date for two days after my inital call. It is now 2 weeks later, still no delivery. Each day I have called, just for them to guarantee a delivery the next day and still no show! I have been rationing propane the last 2 weeks to keep my family from freezing. We are at 12%, th... read more
I was charged double the going rate for a fill in November 2023. When i called the local number to ask why i was directed to someone in another country who can't speak good English and was no help in resolving my problem. They went on to say I had signed a contract to lock in a price. I did not sign anything or agree to this and we don't even have a local office near us. I called other local propane companies to get the going rate and found out these charges were more than double the going fill rate. I decided to switch comp... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,156 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.