AmeriGas Propane

Chris J 

on BBB

2 years ago

I have been an AmeriGas customer for 9 years and I cannot believe how bad their customer service is. I would NEVER use them or refer them to anyone. They are a case study of what not to do in Customer Service. I am so frustrated and words cannot explain how incompetent they truly are. How they have a business license is remarkable to say the least. 

Mark H 

on BBB

2 years ago

Amerigas was an inexpensive propane provider that supplied our home with propane to heat our home in Trainer, Pa but they also had serious issues that should be taken into account when choosing this supplier. Their delivery drivers came to our property previously and had lit a cigarette next to our tanks while filling our tanks with propane several times and this was brought up to management multiple times yet the same delivery driver maintained employment with the company and delivered propane to us after this happened. Als... read more

Carol B 

on BBB

2 years ago

This company tried to charge me twice for someone to come out for a sight survey then a separate fee to tell me yes they could set the tank.. There was only one visit. I was told the charge would be $95.00 They also wanted to charge me almost $2.00 a gallon for propane. I cancelled the account and they still billed me for $206.00 I called and complained. Told them they were double billing me for the same visit and I refuse to pay. On 12/11/23 I paid 102.65 believing that was all and then received a bill for $72.70 for late f... read more

Debbie B 

on BBB

2 years ago

Amerigas is a teribble company to deal with. Not only are their prices higher than many other local companies, but their customer service is atrocious. I had switched propane companies in October 2023, and it took numerous phones calls and messages for Amerigas to pick up their tank. Finally after about 4 weeks they had picked up the tank and then processed to charge me a pick up fee. Although they did credit me the amount of propane left in the tank, I was never informed of the pickup fee when this was requested. I have bee... read more

Jackie N 

on BBB

2 years ago

I feel they price gouge their customers horribly. My area, average cost/gal $2.42. Amerigas is charging me currently $3.71! It is horrendous. I have been on the phone multiple times over billing and delivery questions and nothing gets resolved. I am stuck in a contract for 1 more year. If I end early? A $149 penalty plus $149 tank removal fee. Lord knows if they add anything else on. This seems to be criminal what they are doing. 

Matt H 

on BBB

2 years ago

Amerigas is a joke and a horrible company. I have my delivery receipt for 119 gallons. They billed me for over 700 gallons. After multiple calls to correct their error, with multiple promises to fix it, I again called to correct their error and was shifted through multiple people in their Phillipines call center for several hours. Finally ended up with their Billing Manager who understood and would have the problem fixed in a few days. I then got a :corrected bill for 546 gallons. They subtracted 119 gallons from the over-bi... read more

Michael N 

on BBB

2 years ago

Horrible! I reported a gas leak on 9/25/2024 and it took them 5hrs to respond. When the tech finally arrived he confirmed the tank was leaking and needed to be replaced. The issue is they only send one service guy with a truck and because the tank was at 30% and the truck crane could not reach the tank their solution was for me to use up all the gas before they would attempt to remove it. The tank was in it's originally installed location and subsequent calls to customer service (that's a joke!) was useless. I finally contac... read more

Scot F 

on BBB

2 years ago

I was charged an annual fee for their service. I called to cancel my service and have the tank removed. The tank was neither removed nor did I receive any contact for three months. I called again and was told that, basically, it had been forgotten or the order misplaced. After another month, the tank was removed. I then received a bill for a "referral" fee - I suppose for one employee to notify another employee or contractor that I needed my tank removed. I was charge $ 100 for this grand service. I was then charged another ... read more

Brian B 

on BBB

2 years ago

A delivery was scheduled by Amerigas for 1/9/24. We waited an entire day for the delivery driver to show up. Spoke to 3 representatives of the company, at separate times, during the day, all of them stated the delivery was on the way. NEVER showed. Extremely poor customer service. DON’T use this company.