AmeriGas Propane

Tracy T 

on BBB

2 years ago

Again... My delivery was supposed to be 2 days ago I am about to run out of gas . This happened to me too 12/24/22 no hotwater and couldn't cook for Christmas I had to flag down a driver and he was coming from MIAMI......to my neighbor hood no drivers I thought the holidays was over .Now they said it will be here tomorrow I have zero....faith my delivery was due on the 22nd 

Andrew T 

on BBB

2 years ago

Time and time again, Amerigas and their call center's have failed us. I'm even a GenX, and I cannot stand their call center process. On 1/22; my wife and I simultaneously called as she could not get through. She is the account holder. Her phone call dropped, mine stayed on. During the call, they asked for the authorized user. My wife took my phone and said her name, and said that I can be an authorized user. Apparently, though a simple process, that was not done. Undenounced to us, our tank is scheduled to be removed today. ... read more

Deb Manning K 

on BBB

2 years ago

Worst company ever. Overseas phone reps who don’t know what they are doing or saying. Poor follow up, expensive propane and false promises. 

Mike P 

on BBB

2 years ago

I would give them zero stars if possible and would encourage anyone who still has Amerigas as their propane provider to switch. Here are my complaints over 2 years of having them as my provider before switching. 1. They charge at least $.70 more per gallon then other providers in my area. 2. The charge $25 in extra fees on every delivery that other providers do not charge. 3. During January 2022 and January 2023 my tank got so low that they had to come out for an emergency delivery even though I was set for auto-deliveries. ... read more

Rb D 

on BBB

2 years ago

Worst customer service ever - I ordered propane 2 weeks ago with a delivery date that was supposed to be LAST week - but now with a week overdue from Anmerigas delivery , I'm down to 3% gas and when I call for delivery update . with an answering service now in the Philippines - they say that they CANNOT call locally or call dispatch to see where my propane is - and this is on a PREPAID order - disgusted and frustrated and COLD 

Blake M 

on BBB

2 years ago

I recently placed an order for propane with Amerigas. After waiting a full week after they said they would have it out to me, I called a call center somewhere on the other side of the world. I canceled the delivery and was told the first time that only a credit to my account could be appropriated, then got transferred to the billing department to get disconnected several times because they "couldn't hear me". After finally getting the order canceled I informed the billing department that a refund check was not acceptable to ... read more

Dorothy M 

on BBB

2 years ago

This company is complete trash and I am canceling my service with AmeriGas. I paid for gas to be delivered to my property on October 5, 2023. When full, the gas lasts one year for my home. I was charged $365.29. The gas lasted less than 90 days. It should also be noted that the delivery driver on Oct 5 did not leave an invoice. Further, it should be known that my last invoice dated Sept 30, 2022, the gas lasted over a year. So, I know I was not delivered the full amount of gas I paid for. This company is notorious with not d... read more

Michelle M 

on BBB

2 years ago

I was charged double the going rate for a fill in November 2023. When i called the local number to ask why i was directed to someone in another country who can't speak good English and was no help in resolving my problem. They went on to say I had signed a contract to lock in a price. I did not sign anything or agree to this and we don't even have a local office near us. I called other local propane companies to get the going rate and found out these charges were more than double the going fill rate. I decided to switch comp... read more

Nicole M 

on BBB

2 years ago

If I could zero stars I would. I have been a custom for 10+ years with Amerigas. The last 2 years (ever since they got rid of all my local branches) I get charged for “not filling my tank enough” an it’s also been the second year in a row that I scheduled a January delivery, received a delivery date and they have not shown up. I live in Michigan, scheduled my delivery while my tank was at 30% and we have recently had -25 days today was my delivery date 1-22-24 and I’m now at 15% propane with more cold weather on the way and ... read more