AmeriGas Propane

Kelly B 

on BBB

2 years ago

Horrible service. Tried for over 2 years to get them to pick up tank and cancel service with them. 6 months after we finally got a pick up date they randomly showed up to pick up tank. They damaged our yard as well as our driveway. After 6 months of complaints and the run around from Representatives and the territory manager they promised a resolution. We then got an email saying Insurance won't cover the damage. They are very fraudulent people. 

JAMES G 

on BBB

2 years ago

Zero stars is generous. We purchased a home with a 20 year old Amerigas tank in the yard, The home had not been occupied for over a year. No idea how long the tank had been empty. In November, 2022 I contacted Amerigas for propane service. They promised to inspect and fill the existing tank. By mid-December 2022 they had not returned any phone calls about when they would provide service, so we contracted with another propane company and told them to come get their tank. In February, 2023, after a number of futile calls and e... read more

Bob & Nancy F 

on BBB

2 years ago

Worst customer service ever! After 20 years with them, we asked them to repair and move their rented tank as it had rolled on to our house siding causing rot and mold. We had been requesting this for over 1-1/2 years with nothing. We finally cancelled our service and told them to pick up their tank! It took over 3 weeks of constant hounding. Then they invoiced us for picking up their tank (which we will not pay). We were told by customer service that we would be issued refunds on remaining propane and remaining contract . I ... read more

Kathy S 

on BBB

2 years ago

Worse company Ive ever had to deal with.EVER! It's a shame they have America in the name 

Julie H 

on BBB

2 years ago

Amerigas has terrible customer service. This year has been the worst. I pre-bought gas on July 5, 2023 for $2.33 per gallon for 900 gallons. On 9/26/23, I received a bill showing I owed $1259. The bill had the gas priced at $3.489 per gallon instead of the $2.33 per gallon and it did not show my pre-buy payment of $1854.53. I have called Amerigas several times. They have not yet resolved my problem. The call center is the worst. I would recommend that you not purchase propane from this company. 

THOMAS C 

on BBB

2 years ago

Watch out! Bait & switch in its' purest form. Mail communications received from Amerigas with promotional offer. Called three times to get the delivery of 100 gallons of propane based on the promotinal offer. Recieved a text saying they would send only 52 gallons. I called to ask if this was some sort of "rationaing" a limited amount of propane fuel, and/or why send a truck for 52 gallons for an order of 100 gallons. The person on the other end was not trained at changing 52 to 100 and after 13 minutes of waiting to change t... read more

Jennie A 

on BBB

2 years ago

They have the worst service and they cost the most!! - They are very expensive - They would not come get their tank when we decided not to have their service anymore. - They finally came and got their tank 9 months after stopping service with them after calling numerous times to have them come pick it up. They would give me dates when they would pick it up and then they wouldn't come. It took us moving, for them to finally get the tank and then they charged me a pick up fee of $150.00 for that!!! I called to get a refund on ... read more

Joel S 

on BBB

2 years ago

I received an email on 9/13 from AmeriGas offering a $20 discount, valid until 9/29. I went online to place the order. The website would not accept the promo code, but it placed my order. Gas was delivered on 9/19. The invoice did not reflect a discount. I called customer service twice to resolve this and adjust the invoice. Both times, the connection was so poor they couldn't hear me. The noise in their background was a cacophony. The rep's accent made it very difficult to understand I tried to resolve it through their on l... read more

Gary M 

on BBB

2 years ago

I rent an apartment and AmeriGas is contracted to fill the tanks on a regular basis and we each have metered accounts and pay by usage. When I moved there, I asked what the previous tenant paid for propane which is used only for heat and was given a figure. After about a year my bill jumped by 90%. I called AmeriGas customer service and was assured it was a mistake and they would report it and to pay what I normally do. This went on for 6 months with no resolution. By chance I was in a customer chat group about AmeriGas and ... read more