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AmeriGas Propane
- Propane
- Jessup, MD
About this business
Location details
8101 Dorsey Run Rd, Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Had the company for years kept them out of loyalty to the local business. But as I have found out loyalty only goes one way. DO NOT DO BUSINESS WITH THIS COMPANY MATTER WHAT. I is shameful
I am writing to lodge a formal complaint regarding an incident at my rental property. When my former tenant moved out, an AmeriGas employee entered my property without my permission and locked my propane tank. The propane in that tank was fully paid for and belongs to me as the property owner. At no point did I authorize AmeriGas to enter my property or to place a lock on my ******* addition, AmeriGas has attempted to charge my former tenant an unauthorized $240 fee for locking the tank. This charge is improper, as the propa... read more
Amerigas prices were almost twice as high as other providers. The communication on delivery was poor. They also have a $299.00 charge to pick up the old tank after you stop their service. This service was here when we moved into this house. If I had known i would have changed immediately. Very disappointed.
The worst customer service I have ever experienced. Waited on hold for 57 min. then spoke with a young man about removing my tank, he said I have to speak to service and would transfer me. Waited again on hold for over an hour, this is total of over 2 hours then the line disconnected me. Called back and final got a hold of a live person by calling there fill up line. Of course they have people available to talk to someone when it means money for them. There own employees say it is normal to wait over an hour and not get any ... read more
I dont know how these people are still in business, I bought a mobile home and Amerigas already had a relationship with the previous owner, no reason for me to changeFrom day, one my ***** propane tanks, I requested they upgrade them, which never happened Years Go by, Im still requesting upgraded tanks and equipment?? apparently no one was listening finally on January 9, temperature is below zero and I have no gas in my Furnace My Hvac guy is telling me my Furnace is healthy, but I have no gas, although I had a nearly a full... read more
I paid the annual tank rental fee, and just a few days later, the company came and removed the tank without explanation. I called to find out why but couldnt get an answer. I then asked them to close my account and refund my deposit, which they agreed to do.They never issued the refund, and now, a year later, they are billing me again. It is nearly impossible to reach anyone at this company. This is the worst customer service I have ever experienced.
**************** is a nightmare to deal with. They transfer the call and drop the call numerous times and leave you on hold for an hour to 2 hours plus each time. When I asked to speak to a manager I was on hold another 1/2 hour and was given excuses for the long hold times and dropped calls. Stating that they just brought customer service back to the states. If this had been the first time in the past year I could accept the excuses but this has been over a couple year period of time. Also, they changed the terms of the con... read more
**************** is nonexistent! Absolutely terrible company. Clearly they are doing noting to regulate or manage their offices all across the country as evidenced by all of the negative reviews. What kind of company treats their customers this way? I have been on hold waiting almost 3 hours now. The first call was answered 47 minutes after I was on hold and I was disconnected/hung up on and now I am at 45 minutes and counting. I know these reviews are of no concern to AmeriGas, but I hope I can keep someone who reads this f... read more
AmeriGas filled my tank in 2022 and I used it three times and in the last two years 45% was lost due to a leaky regulator and a faulty valve. They installed a new regulator but did not repair the faulty valve and they have ignored my many request to credit me. I burn wood and have a heat pump. It is too bad the better business is powerless to help me. The worker and representative are courteous, but the corporate office is corrupt! Refuse to do business with them.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,356 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 5:00 p.m.