AmeriGas Propane

Greg F 

on BBB

6 days ago

On January 8th, 2026, a technician from AmeriGas arrived at my home to inspect my complaint that I was not receiving any gas from my lines. My initial thought was that the gas line was either plugged, or damaged and was not properly working. Everything looked fine, but their was no visible valve anymore to this line and was not able to inspect whether gas was even being transmitted into the fireplace. The technician viewed the underground compartment and did not see a valve either. Upon further inspection he mentioned the re... read more

lisa b 

on BBB

a week ago

Horrible **************** and price gauging. Local rate for propane is currently $1.50 to a $1.75 lower. We called to see if the local price could be matched with no resolve. The call alone was an hour and a half most of which was spent on hold and transferred multiple times. We cancelled our account and was told 4 to 6 weeks for the tanks to be picked up. We then received a voicemail stating they would be at the home the next day in the morning to pick up the tanks. We then spent another 1.25 hours on the phone, transferred... read more

Scott M 

on BBB

a week ago

DO NOT PURCHASE from AmeriGas. The price per gallon is much higher than others. Trying to contact them is ridiculous, as they work through a call center. I just cancelled my service. They charge $128/yr rental on the tank and now they are charging me $450 to remove their tank. They said they will come in the next 45 days to remove it. I am switching to Xxxx, gas is more than $1.50/gallon cheaper and no rental fees. 

J O 

on BBB

a week ago

Amerigas has supposedly brought their customer service organization back to the ** which I had hoped would improve things, but not so fast.The latest nightmare is their inability to withdraw funds from an open and working bank account on auto pay for a $600 delivery.Then charging me a late fee for their problem.After 3 phone calls I connect to what I was told was a billing expert and he assured me the late fee was removed.Two days later we see the late fee has been taken out of the same bank account that their auto pay could... read more

John B 

on BBB

a week ago

If I could leave a negative star review, I would. First of all, my original propane supplier was ******* Propane who is a local supplier. At that point (25 years ago) the tank was furnished as a part of service. At some point during this time, Amerigas purchase *******. Service has gone downhill ever since. We have *** paying a rental fee of $125 per year for many years now. We requested a fill for the tank. We were told we would be required to pay a "leak test" fee. We complained and the technician, who was an original ****... read more

Michele D 

on BBB

a week ago

I would not recommend AmeriGas. More than 30 years ago, I rented a small propane tank from Keen Propane in ******, a company that provided excellent customer service. I later learned that ********************** had acquired Keen only after I began receiving bills from AmeriGas. I never signed a contract with AmeriGas or spoke with anyone there about transferring my account. When I had a generator installed and wanted to upgrade to a 500-gallon tank, I called AmeriGas several times but was repeatedly placed on long holds and ... read more

Gina S 

on BBB

2 weeks ago

We canceled our account with ********************** several years ago (dare I say 4 years ago.) We canceled because they never delivered on time and always added upcharges and fees randomly. It's been a horrible company to buy services from. We called multiple times to cancel the service, but the automated bills kept coming. Then finally a man showed up to collect the tank, he then left us with another bill saying we have to pay a removal fee. We refused to pay that. Why on earth would I pay $150 for the company to take thei... read more

Gregory F 

on BBB

2 weeks ago

Cancelled service and was told there would be a$400 pick up fee. When I questioned i was told there was a signed contract, which there wasn't, as they purchased the company I originally contracted with 20 years prior who did not have a pickup fee. After numerous attempts to contact, including email and phone call to customer services where I was transferred 4 times then cut off, I received a call and was told it basically doesn't matter. 

Blair L 

on BBB

2 weeks ago

I was renting a home with an Amerigas propane tank. When I moved out I closed my account with ********************** and they told me there were no additional bills or charges. Two months later, my card that they still had access to even though they were supposed to close the account, was charged $159. For no reason. I am still trying to get the charge reversed. Their customer service is absolutely atrocious. They are scammers who charged my card after my account was closed.