AmeriGas Propane

Eric L 

on BBB

9 months ago

Unbelievably bad customer service. Have spent probably 8 hours going over bills with them. I said there was NO WAY my bill could be this high. I live alone and most of the times my condo is vacant due to my travels. My bill is twice my neighbors, who live there full time and are a family of 5. Amerigas sends out a technician to read the meter and confirms it is correct (and they charged me for this). Eventually I find out they are charging me nearly double the rate they are supposed to. They also told me to pay only when the... read more

Katharine T 

on BBB

9 months ago

AmeriGas has extremely fraudulent business practices! Every year they send me a bill for a "service call" that never actually happened! This year they claim it's a state required inspection, but the thing is, I was home and outside in the garden all day the day they claimed to have come. NO ONE CAME!! They are just trying to get money out of my under the pretense of an inspection that a) never happened, and b) could be completed by the guys who come fill the tank every month! Do not use this company! I refuse to pay them for... read more

Jaime F 

on BBB

9 months ago

Beware of Amerigas. We had them since we moved in in 2019. They have slowly been increasing their prices. Last bill was $4.19 per gallon. So we switched to Economy Heating. Called Amerigas to cancel service/future deliveries and have them come pick up the tank. They are charging a $300 fee for tank pickup and a $120 fee for cancellation service fee. What the heck!! Fortunately, the savings with Economy Heating will pay for that before the first year is even up. 

Steve R 

on BBB

9 months ago

Needed my tank moved 20 feet, was quoted $119.99, ended up being billed another $299.99. I disputed the second charge and was sent an email saying there was nothing they could do even though I was not made aware of the ungodly amount up front. Switched to a small propane company and told them to come and get their tank. I was charged another $419.99 after they picked up the tank. I disputed it again and while waiting for a response was slapped with a $36 late fee! Very Predatory behavior and the poster child for corporate GR... read more

Rhonda P 

on BBB

9 months ago

Billed for services not ask for and billed for closing the service ,even after medical explain issues we had ********************************************************************************************** any other way not to have to use this service again ,been on phone for 30 minutes ,waiting ,a couple times ,only good thing is the delivery person were always good ,but customer service or management is not . 

Pamela F 

on BBB

9 months ago

This is definitely a Zero Star company. I was recently widowed. The account was in my husband's name, and they treat me like **** for trying to change the name on the account. For real, who on earth would call to volunteer to pay for someone else's bill unless they were personally involved with not only the person but the home as well. I even volunteered to send a copy of his Power of Attorney giving me all rights to manage his finances. But no, they gave me nothing but additional grief. I called another company who was symp... read more

Richard C 

on BBB

9 months ago

Requested a quote for propane installation. Ended up being charged $226.72, for Service Dispatch Fee ($119.99) and Site Survey ($99.75). This was for a 10 minute visit and tech did not show up on scheduled day. Talked to **************** and the dispute team, requesting bill be cancelled, all saying I need to pay. No other business charged for a quote, only Amerigas/ Heritage.I either pay the bill or risk collections as no one from the company will answer phone calls, emails, or letters. Do not recommend this company for any... read more

David G 

on BBB

9 months ago

Had a repair done to my propane tank. The service technician had me sign off on invoice totaling $319. A few days later Amerigas sent me an invoice in an email charging $878 ($300 an hour for labor!). Talked to company service representative complaining about the massive difference in what I signed off on but all they said was I had to pay the invoice amount i got in email. Avoid this company if possible! 

Howard S 

on BBB

9 months ago

I had Amerigas fill my tank and selected monthly billing. They filled it once, I paid ***** monthly and the final balance was *****, yet they said I owed *****. When I contacted billing they said, "that's the way it is!", with no explanation. So, it took me two hours to cancel my account, and I could not connect to a live person. This is the worst company I have ever dealt with.