AmeriGas Propane

doug m 

on BBB

3 months ago

They say we can't order until we're at 30% and then they miss the delivery date and we have fight with them to deliver and then the driver literally drives right past us and now we can't run our heat because we're now are at 5%.We call them and they say that because the county hasn't plowed the roads yet the driver can't get to us.They have terrible customer service and they're always late on delivery and then they try to make it your fault so they can get more money out of you.Using this company has been one of the worst mi... read more

Kathy N 

on BBB

3 months ago

This is the worst company to deal with! If you need customer service be ready to be on the phone for an hour if not more and might talk to two people during that time. Use a different company! Beware they should be called ***** Gas not Amerigas! They said they delivered gas and it never was! 

Tom C 

on BBB

3 months ago

As others have stated already, WORST COMPANY EVER. I won't bother going into the details - just look at the other reviews. Do not sign up for service with this company - go anywhere else - ANYWHERE! 

Don O 

on BBB

3 months ago

Worst company I have ever dealt with. Nothing but apologies. Deliveries late, unauthorized work done to my tank. If I could give them 0 stars I would or even negative stars. Don't waste your time with this company. 

Doug G 

on BBB

3 months ago

If I could give a negative star I would. Amerigas let elderly people on auto refill run out of propane during winter weather. We were unable to use our heat, our gas stove or are gas fireplace. When we attempted to call we were placed on hold for hours. We were promised deliveries that never came. Terrible customer service. Very disappointing. 

Dawn L 

on BBB

3 months ago

Do NOT use Amerigas. Check other companies near you and I bet they are half the cost. I made numerous attempts to speak with customer service to remain a customer with them, but nobody I talked to cared to assist me with lowering my bill what so ever. I switched companies and now have a bill for $460 for them to pick up my tank. My contract said it would be much less than that, but since my contract also states they can change the price at anytime, they said too bad. So if I were you, read the numerous terrible reviews out t... read more

Pete F 

on BBB

3 months ago

Message sent to the CEO ******* ***** ( a fellow **********) on 3 FEB 26:Hi ****-Im reaching out as a relatively new client. We started our service earlier this year after having some issues with a local company called National Propane. In short, this is our first Winter as an Amerigas client. We were scheduled for delivery on 22 JAN, but they did not show up. We were rescheduled for 2 FEB, and they claimed they showed up and were unable to pass up our driveway. Our driveway was clear and we have cameras all over our propert... read more

Yvonne V 

on BBB

3 months ago

I see there are many complaints about Amerigas. We need propane, we were at 20some%, now at 3. It's winter. The delivery window is way past and the foreign call center keeps disconnecting my calls. On the phone for 2 hours yesterday, disconnected. Again today - twice disconnected. These people need to be out of business. They own the tanks, we rent them. They won't let you buy them, and have a monopoly on gas delivery - no other company can fill them. Sick of talking to ****** in *****, where I can't understand every other w... read more

Lisa M 

on BBB

3 months ago

0 stars. Every time I need to interact with this company, it is more unpleasant than the previous time. I have had to repeat the same information to 3 or 4 different people all for them to realize they cant help me and need to send me to someone else and start the whole process over. I have sat on hold for 30 minutes to an hour each time I call. There is no urgency to help in emergencies and they do not care about their customers. They cant give you any window of time or day that they will show up and they believe that letti... read more