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AmeriGas Propane
- Propane
- Culpeper, VA
About this business
Location details
470 James Madison Hwy, Culpeper, VA, 22701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Negative stars if there were such a thing.My property had a tank that was installed by a previous supplier in 2009, which Amerigas acquired around 2016. The service from the previous supplier was always terrible (less than 1 star) but Amerigas somehow managed to take this to another level. Terrible customer service, terrible service, late deliveries, overbilling, you name it this disreputable company does it.On at least 2 occasions during the cold season in ** they almost let the tank run dry. When I called them on it, they ... read more
I fill a propane tank only every couple of years. To order propane Amerigas made me estimate the number of gallons I needed and then added charges to run the bill to over $800 which was charged to my card in advance The actual charge was about half that. To get a refund I had to wait on a call line for 25 minutes. I was then told it would take a week to approve the refund and that the refund would be paid by check. The service representative claimed that while they can charge a card, they can't credit it. This process maximi... read more
Horrible customer service; predatory billing practices, and price gouging. When I moved to my current residence, they had a gas contract with a local company. That company was great, but they sold out to Amerigas. This company price gouges, and when you need customer service, forget it. They are pre scripted liars. I canceled with them in favor of another small, local company with reasonable prices and excellent customer service (thats actually local). For the next 7 to 8 months, I called repeatedly for them to remove their ... read more
They have no location to call in ************ *******., everything is in ***** or the ***********., they've had my money for 11 days., now I don't have propane, taking cold showers.
I cancelled my account/service with ********************** back in 2019. I have received monthly bills from Amerigas since cancellation regarding tank usage/storage which has been just sitting on my property for 4 years empty waiting to get picked up. I have called at least 20 times over the 4 years for a service rep to come and get the tank that is very plain site and easy access as we live in the country. The tank finally was picked up and now I have a new bill for $300.00 for their service charge. This was not in any cont... read more
Beware: ************ - A Nightmare in Customer Service I wish I could give ************ zero stars for their abysmal service. Where do I even begin? Let's start with their predatory business practices. It's like they have a playbook on how to squeeze every last penny out of their customers. From undisclosed fees to sudden price hikes, dealing with ************ is like navigating a minefield of financial traps. But the nightmare doesn't end there. Oh no, let's talk about their customer service – or lack thereof. You'd think t... read more
Horrible company with poor service and lots of hidden charges. We discontined service with them in December 2023 and went to another company for this reason and the exist price of propane once you applied the hidden charges.Final billing has charges again that were not previous stated or included in the our paperwork. Attempting to charge use for a tank rental for 2024, but we were no longer using their equipment. Added another service fee that was not previously disclosed. Attempted conversation with their service center we... read more
We have 2 tanks under one account on the same property, same address. We ordered 300gal and requested it be split 150gal each tank. Apparently this is an impossible task for them so they didn't deliver any propane. We were cautious about them so we charged our credit card not debit. Upon their failure to deliver, we immediately disputed the charge and also called to cancel/refund. We did manage to call and get through to cancel (after waiting that unnecessary amount that companies do to try and shake off the impatient) and r... read more
Worst customer service I have ever experienced. My ex-boyfriend and I split up several years ago and the propane was in his name at my house. I have always called, ordered and paid for the propane as it is prepaid and we do not need regular deliveries. I purchase it 3 x a year. We split up a couple years ago and because it is prepaid, he told me to just leave it in his name to save me the hassle. I called to order propane this morning and they asked if I was an approved user on the account. I said I would hope so its on my p... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,202 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.