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AmeriGas Propane
- Propane
- Franklin, NC
About this business
Location details
481 Depot St, Franklin, NC, 28734, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a customer for five years. I signed up when it was Titan propane locally. however, they were purchased by ********. I have never had an issue until this year when theyre pricing turned to $4.09 per gallon for propane. The three competitors in my area are charging $1.80 per gallon right now they would not give me a credit and offered a five dollar courtesy. This is terrible. I changed my service to a local company out of ****** and I will never recommend this company or use their business again. There are large co... read more
This company charges about $3.00 more per gallon than other companies in this area. Their customer service is a joke, sat on hold for over 30 minutes times 4, trying to cancel my service with them and can't get anyone to talk to. We have had them as a propane provider for more than 25 years.
Very very poor responses to customer requests. Service appointments are not honored and the customer is not informed of cancellation. This has happened repeatedly. Long hold waits when called. This is the way I would run a company if I wanted it to go bankrupt. I give it one star because I cannot rate it zero.
In 2023, my father passed away after being a loyal AmeriGas customer for over 20 years. Following his passing, I requested that the account be closed and the billing address on his account be changed to mine to ensure I wouldn't miss any future correspondence. In October 2024, we sold his property. We didnt receive any invoices until late February 2025, when we were billed for a tank rental covering February 2025 through February 2026. I immediately called to request that the tank rental charge be removed, as the new owner w... read more
I was quoted one price and invoiced for double. The fittings leaked within 2 months of install and I was also charged for dispatch and repair. When customer service called, no one can resolve the issue. I requested a copy of the original invoice and PDF updater was used on a newly generated invoice with my signature. This business is a FRAUD!!
Stay away from Amerigas they outsource their customer service and it’s impossible to get your gas turned on and off when needed
not only they removed my tank which did not belong to them and took my gas without any warning they returned the tank 3 months latter proceed to fill with half of my gas and now they are billing me for the gas!I have a huge list of emails and phone calls to which they are not acknowledging and honor their mistake and promise of refilling the stolen gas!Way to go Amerigas..... welcome to the better business bureau list of horror
I have been on Amerigas' auto delivery for many years, and only recently they let me run out. Following my call, they delivered and performed a required leak test, for which the driver said that I was not responsible, but that he was obligated to perform. He said that he would make a note on the paperwork. My email response to the first Amerigas bill (which included the leak test charge!) was ignored. Now, I am spending much frustrating time on calls to customer service **** whose English is barely comprehensible and who tel... read more
******* 2x what other companies charge. They gradually increased the price to see what we would pay. Luckily we checked other companies for price. Elderly abuse. They ask for fees upfront
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,202 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.