AmeriGas Propane

Mary B 

on BBB

2 years ago

If I could give less than 1 star I would. Called four times in one week and still no gas. Each call takes at least 20-25 minutes. Extremely frustrating. 

Mary V 

on BBB

2 years ago

Amerigas is terrible! My provider sold to them some years ago and it has become worse and worse. There's no way to speak to a person on the phone and online seems to be ignored. I am currently sitting on 15% tank level awaiting delivery of pre buy propane that's been ordered since mid December. I am 73 years old and we are going into a record low temperature weekend. After 2 attempts to contact them, still no response. After reading reviews I'm becoming concerned and a little terrified. 

Lauren I 

on BBB

2 years ago

We did not choose Amerigas but instead purchased a home with a leased Amerigas propane tank to fuel a few appliances in the home such as water heater and emergency heat. We ran out of propane during a -10 degree winter storm and placed an emergency delivery, promised delivery within 24 hours. Prepaid for the delivery including leak check fee since the tank was $600. When the delivery did not arrive as promised, my husband went to the local office only to find out it is closed for customer service and has been for 5 years. He... read more

Michael G 

on BBB

2 years ago

AmeriGas is a joke. 800 number will not help resolve your issue. They will not contact local offices for help. I have been out of propane for 5 days in freezing weather and no on can confirm delivery. If I want 24 hour service I have to pay $300 more dollars but still may not get delivery? This company is a joke and doesn’t even care about their customers. They need to be shut down or at the very least investigated because they are putting people’s lives at risk. 

Shawna H 

on BBB

2 years ago

I have waited for three days now, and still no propane. The coldest weather of the year is upon us, and my house is 51 degrees and has no hot water. I was supposed to have gas by the end of today. What does that mean? Their office closes at 4:30 pm, and no one answers the phone all day. It is 5:30 pm now. I have three sick kids and some small pets. At least AmeriGas could answer their phones or call customers they can't get to in a day. My electric bill will be sky-high because of this situation due to so many space heaters.... read more

Vivek C 

on BBB

2 years ago

Worst company. I ordered first fill as the price was low. After a week they sent delivery but the driver realized at the last minute(literally before entering my drive way) that there need to be inspection to be done first before delivery and he cant do inspection so no delivery. I have been pushing them to expedite delivery but they dont care but introduce more delays. Their department coordination is really bad and no customer service. I waited on the phone for 30 mins but no one picked and I had to drop. Even live chat ta... read more

Graeme S 

on BBB

2 years ago

Still waiting on delivery. It is 4 days past their estimate. I can’t find a way to contact them anywhere unless I want to talk to someone in Asia. I am actually wondering now if I will even see it. 

Shelly G 

on BBB

2 years ago

I orderd gas on 1/4 still not delivered tank is empty it is 28° and supposed to get colder. Awful 

John s 

on BBB

2 years ago

Worst customer service ive ever experienced. I have been told conflicting information. As a new customer I was told I would have to pay up front and would need to fill my entire tank. 1800.00. I did not have that amount at the time. To save gas I was using a small space heater in a bedroom. I got down to 7 %. I called and explained I only had 500.00. They agreed to fill that amount but then tried yo charge me 340.00 to expedite delivery because I was low. When I first called I was at 30%. So I have to pay up front for my gas... read more