AmeriGas Propane

Rosemary B 

on BBB

a week ago

Some minor problems with delivery, but when I changed to a company that was less expensive and offered more service , they charged me $485 just to pick up the tank. I feel this is an unfair practice. They said it was in the terms and conditions, but that doesn't make it right. That was 2 months of food for me. I'm a senior and live on a limited income.I would like them to give me back my money. 

Kay B 

on BBB

a week ago

My parent had a account with *******************************. They are both gone on. They owned their tank my son bought the house. Now amerigas says it their tank. We have no proof. Neither do they. 

Randy L 

on BBB

a week ago

Over charged, lied on phone multiple times, 3+ hour wait time for billing issues 

Jeff M 

on BBB

a week ago

If I could leave a zero star I would. I hired Amerigas in the fall of 2025. I own my tank and they came out to fill it and told me that the tank was defective. I had their tech come out to repair my tank and while he was there he told me that there was nothing wrong with my tank. He said that there was some dirt near the filler neck but it was not necessary for him to service the tank. All that was needed was to clean the dirt away from the filler valve. they charged me $450 for the needless service. Fast forward to July. I ... read more

Matt S 

on BBB

a week ago

A landscaper accidentally damaged the propane line at our home. We immediately contacted AmeriGas, which sent a technician who repaired the line and shut off our propane service.We do not dispute shutting off the gas for safety. Our complaint is AmeriGas's failure to promptly test the repaired system and restore service.The technician left with our gas shut off. We received no phone call, email, text, or other communication arranging the required testing or explaining when service would be restored.We have now been without p... read more

Robert K 

on BBB

a week ago

How does this business show an A-?, there are literally HUNDREDS of complaints! I switched propane companies last summer. I asked Amerigas to come pick up their tank. They told me there would be a fee to empty the tank, credit for propane in the tank and a fee to remove the tank. After ONE YEAR no one had come to remove the tank. I called again, over ONE HOUR on hold to speak to someone. They said they could be out in 4 to 6 weeks and again, fee to empty tank, credit for propane in the tank and fee to remove tank. They came ... read more

William C 

on BBB

a week ago

******** delivery and customer service. Hours on the phone trying to get delivery time due to no show within scheduled window. Cancelled service and was charged a horrible amount for tank pick up which took them over 30 days to pick up. Should have been charged $199.00 for pick up but pick up bill was for $ $445.18. I tried to dispute but hours and transfers on the phone led me nowhere except added finance charges while I was disputing. Out of frustration I just finally stopped and paid the bill. Don't use this company. horr... read more

Royce S 

on BBB

2 weeks ago

Amerigas sent me a bill for picking up their tank. I called in April and talked to ***** in Retention, telling him I was being charged way too much much for my gas. The year before I called asking for a better price, they gave 15 cents off. They charged $3.25 | could get the same at $1.89 a gallon but payed the price, I ask ***** if I could get a better price, he said I would need to wait till June 1 2026. He said my contract would run out I said I never signed a contract. I waited till June 3rd called back I ask for a bette... read more

Kristi G 

on BBB

2 weeks ago

We had service with Amerigas for years. We were told twice when moving that we would be credited for the 79% propane in our 250 gallon tank. AFTER they picked it up, they tell us that ARKANSAS doesn't require them to credit it back to **. They even acknowledged the notes where their employees told us we would get credit. So, they instead billed us $432.00 to pick up the tank and get our nearly 200 gallons of propane for themselves. Pitiful! Don't use Amerigas!!