AmeriGas Propane

Re C 

on BBB

2 years ago

0 stars The worst customer service I've ever experienced. My mama died in Sept. prior to her passing I helped her pay her bill, Amerigas had just came out & filled her tank. She died 2 days after the bill was paid. In Jan. when I started cleaning up & cleaning out the house my *********** noticed a receipt in the door where they had came out & "topped" off her tank. Seeing as how it was filled in September, 2023 and she died before ever even lighting the pilot light (& no one was at the house to use the logs, no propane shou... read more

JOHN D 

on BBB

2 years ago

Poor customer service, dishonest billing practices. Site survey charges and set up account without service ? 

Shane S 

on BBB

2 years ago

Every time they fill my tank they always short me 10%. When I call to ask about my missing 10% I am connected to someone who barely speaks English and doesnt understand basic math. Terrible company so I am switching to someone else. 

Nathan U 

on BBB

2 years ago

Terrible company - charge you through the nose with fee after fee and even charge you $200 to close your account and pick up your tank!Terrible customer service and insanely expensive, would never recommend to anyone. 

James J 

on BBB

2 years ago

In April of this year, I has a natural gas meter installed for a water heater and other appliances, so I called Amerigas to cancel service. After maneuvering through the customer service calls for ************************************************** their scheduling system was "not working," so they would call me to schedule a pickup time. I told them the 120gal tank was 30% full. No mention of any fees or early contract termination penalties. They never called, but some technicians showed up the following week and removed the... read more

Angela B 

on BBB

2 years ago

They sent me a bill for over $2,000.00 dollars. We have been a customer for over 40 years and monthly bill is usually around $40.00-80.00 a month. In the last 4 months they sent bills for over $2500.00. I have called them and they have not changed the amount due? They sent someone out to read the meter which read 351 the next month 375 yet they send me a billfor over $2,000 dollars 

david m 

on BBB

2 years ago

Horrific company to deal with. Examples, received notice they would charge 10% for credit cards. I called 3/29 and requested they remove their tank and asked for driver to make contact to confirm location. 4/8 i made a 2nd call after no contact. **************** rep stated tank would be removed 4/11. On 4/11 I called at 9AM confirmed pickup, called again at 4 PM customer service rep stated tank would be picked up todays date. 4/12 approx 8AM called tank would be removed todays date. 4/12 called 4:45PM was transferred back to... read more

James N 

on BBB

2 years ago

After Amerigas Propane LP purchased Carolane Propane, we were notified of a change in our contract. We were now going to be assessed an annual tank rental fee of $125. Then, with each propane delivery, the price per gallon kept rising until we finally had enough and canceled the service. To cancel the service, we were charged a $200 tank pickup fee and a $100 dispatch fee. These fees are excessive and redundant! 

Stas S 

on BBB

2 years ago

BBB does nothing to stop this company from being in business. These reviews don't help customers, only a place to vent. Amerigas showed up with a truck and tried tried to STEAL tanks I own. Lucky I was home and ran them off my property. After going with another company to fill tanks, they thought they would show up and take tanks they "thought " they own, one with 150 gallons in it. Good luck "talking" with people in ***** to get Amerigas to stay off my property.