AmeriGas Propane

Blair L 

on BBB

a week ago

I was renting a home with an Amerigas propane tank. When I moved out I closed my account with ********************** and they told me there were no additional bills or charges. Two months later, my card that they still had access to even though they were supposed to close the account, was charged $159. For no reason. I am still trying to get the charge reversed. Their customer service is absolutely atrocious. They are scammers who charged my card after my account was closed. 

Sherrilynn K 

on BBB

a week ago

AMERIGAS ROBBED US BLIND... 1ST time home owner, no knowledge of cost of Amerigas Propane when looked at mobile home. Owner was in hurry to sell. No knowledge. Live on fixed income, SS & Disability. Amerigas charged us $4.12, $4.34 & $4.43 a gallon. Amerigas "DEPLETED SO MUCH $ of my husband's 401k" due to cost! We "switched companies" & now pay only $2.49 a gallon. We had NO IDEA Amerigas would charge us $449 for pick up tank ************* dispatch fee to come get their tank. I closed the account & picked up the tank, but N... read more

Kim B 

on BBB

a week ago

My experience with AmeriGas has been one of the most frustrating customer service experiences Ive ever had.I spent 3 hours on the phone just trying to establish service and schedule a propane delivery because our tank was completely empty. After finally reaching someone, I was told it would take 23 weeks before they could fill the tankeven though I explained that we had no propane, no hot water, and no way to operate our gas appliances.That level of service is simply unacceptable for a company providing an essential utility.... read more

Scott M 

on BBB

2 weeks ago

We were on an auto fill policy and had to call several times to get propane. On one occasion, our tank ran completely out and Amerigas told us we had to pay a service charge to have our gas lines inspected. If we are on an autofill policy, why did the tank run empty? We ended up switching propane companies. On the day the new company installed their equipment, we called Amerigas and told them to come get the tank. This was on November 6th, 2025. The tank sat in our yard with fuel in it until March 2026. We ended up having to... read more

Dustin T 

on BBB

2 weeks ago

This company is a scam. Force you to sign an agreement or should I say they said I signed an agreement. THEY then charge twice the rate and takes weeks to get products. Then will not answer a call and refuse to close the account. PLEASE DONT DO AND BUSINESS WITH THEM. 

Jeanna G 

on BBB

2 weeks ago

I am so appalled by the service we have received by Amerigas. We have been with them since 2018. The fall of 2025 i called to cancel my account when prices got too high and we found better price with another company that was as half the price. We were finishing out the tank that we had already paid for and were told to call back when the tank was ready to be picked up. We were told that all future deliveries were canceled and our account would not go forward. Our tank was finally running low and about ready to have them pick... read more

Linda L 

on BBB

3 weeks ago

Terrible company. ****** BEFORE YOU DEAL WITH THEM!!! Prices are sky high. CUSTOMER SERVICE DOESN'T EXIST. You are put on hold forever or get cut off and have to start all over. Staff is poorly educated and doesn't give accurate information. If you value your comfort and life and want to have piece of mind that you will be able to have a reliable decent company, then go somewhere else. They charge high fees for everything. Glad I moved on and changed to another gas company with excellent customer service and a office I can a... read more

Kevin M 

on BBB

3 weeks ago

The absolute worst customer service and worst ********************** thats ever existed. 

Stewart M 

on BBB

4 weeks ago

Awful company!Amerigas communications are terrible. They delivered a tank of propane to our house even though I told them multiple times that we didnt have an account with them and not to trespass. Typical arrogant big company. Then they sent us a bill with a bunch of junk fees in it even though we dont have a contract with them. I would find any other supplier if possible. Life is too short to deal with this.