AmeriGas Propane

Alicia H 

on BBB

a year ago

Terrible customer service! I had to call and web message multiple times to get them to fill my tanks for the first time. Then they billed me for 2 fill-ups. I have now called 3 times to have it adjusted which for some reason no one can do directly. They can only escalate I still have a wrong invoice and am past due. Im sure Ill get hit with fees due to their error. I would switch companies but cannot get a hold of someone to have them remove the tank. This feels illegal. 

Elizabeth G 

on BBB

a year ago

0 stars. This company is terrible to work with. We purchased a house that had a tank from Amerigas. The tank was 80 percent full, so we used the gas in the tank and then had filled the next year. The rental fee is high and the company for every little thing. It takes several hours to take care of one small problem with the company. We decided to get rid of Amerigas because of how difficult they are to work with. It took me over 2 hours to get it cancelled. They informed me they would charge me $149.99 for early cancellation ... read more

Ben M 

on BBB

a year ago

WAY OVER PRICED!! Tried charging 4.50 per gallon. So I switched to a company charging only 1.79 per gallon. Amerigas took about three weeks to pick up the tank..... then they send a bill via email for 280 bucks and it just says due immediately. Terrible company, overpriced, and horrible ***************** Waited on the phone to talk to someone for an hour.... 

Josh V 

on BBB

a year ago

Horrible service struggling with bill I've done paid this bill twice. 

J.P. S 

on BBB

a year ago

This company continues to send me bills for services when I do not have any account with AmeriGas. The company has NO CUSTOMER service you can speak with . only a third party company they hired in the Philippines and one in India that has NO authority to act for AmeriGas. You can not reach any person at the actual company EVER ! This company is to be avoided at all costs !! 

Steve K 

on BBB

a year ago

You current AmeriGas customers, have you looked at your propane additional invoice charges? Haz Mat Fee, Fuel Recovery Fee, Paper Invoice Fee, State Sales Tax, City Sales Tax, Local Sales Tax. Not to mention the high price they are charging per gallon for propane. The tipping point for me was the ongoing poor customer service, mostly based overseas somewhere (Philippines) Needless to say, I have moved my propane business elsewhere (Arrow Propane) as there are options, like, free tank delivery and setup, propane delivered at ... read more

John G 

on BBB

a year ago

Id give it a minus if possible what a run around promised a monitor installed with becoming a customer its been months signed up 8/26/24 its now 11/14/24 and nothing they are a scam avoid this company 

Bruce G 

on BBB

a year ago

This company is the worst. You can never get to a supervisor to try and resolve anything. They constantly tell you they are sorry yet do nothing. I am trying to get a $910 refund and close my account with them and I have been on hold the first time was 45 minutes I hung up and called back in and got the same "I am so sorry" and put me back on hold now for ***************************************************************************************************** a a $24 dollar surcharge. I was going to have to wait 3 to 4 weeks for... read more

Chris C 

on BBB

a year ago

Do Not use this company for propane! They are a $1.50/ gallon higher then other companies and they will gaff you to the tune of over $400 when you figure it out how much they are overcharging! **************** was rude as well! Just dont do it!