AmeriGas Propane

TIM L 

on BBB

a year ago

Recently Amerigas filled up my propane tank only to find out that I was charged $1.35 gallon more than my sister who had hers filled up 30 miles away just 2 days before mine. After spending 2 hours on the phone with Amerigas speaking to their horrible customer service, I could not get a straight answer. Of the 2 hours on the phone, about 1 hour and 40 minutes of it I was on hold. One person told me that I had a radio monitor on my tank (that they installed without my consent or approval) was the reason for the increased char... read more

Mae G 

on BBB

a year ago

TERRIBLE COMPANY!!! Cannot get anyone to answer the phone UNLESS you are a new customer. I was a customer for 20 years and I am finally done! I wish I had cancelled years ago. Was quoted $4.26/gallon and now getting $1.56 from other company. Now i just want my crappy, peeling old tank picked up! 

Diane L 

on BBB

a year ago

Amerigas takes advantage of their customers charging much higher ******************** costs than the area. Unfortunately if you lease the tanks you have no recourse to shop around. Plus they issue draconian terms and conditions detailing fines and fees that you have no ability with which to opt out. 

Larry W 

on BBB

a year ago

Me and my wife contacted them told them we were switching they wont let us see are acct i asked how much was in there they said over ******* dollars said as soon as they picked up there tank they would refund are money we got a check for ****** .I want to know were the rest of my money is im not paying for you to pick up your tank and you need to quit ripping off hard working americans like us i want the reast of my money you thieves 

Tim J 

on BBB

a year ago

AmeriGas bunch of crooks price ***** America stay away stay far away 

Fred Y 

on BBB

a year ago

Amerigas should not be allowed to use Amer in their name. They are so UN AMERICA- a rip off company. Overpriced and horrible customer relations. They lie on the phone (when they answer that is).They buy up local propane dealers and then squeeze their customers for high prices.IF YOU ARE A CUSTOMER, STOP BEING ONE- its worth switching to a local supplier. 

Ty W 

on BBB

a year ago

Sincerely hoping they go out of business. Their shared meter pricing is actually illegal. They price shared meters by taking the monthly reading on the meter (in hundreds) and then dividing that down into gallons and rounding up. So, if you use .01 gallon of gas, they can read that on the meter, then they round you up to 1 gallon used. And someone is paid $12/month to come manually read the meter to illegally charge you. 

Jacob K 

on BBB

a year ago

Amerigas is a terrible company to use. If you have different options where you live go with them. In my experience Amerigas seems to like to put outrageous yearly tank rental fees on your bill. It seems like in the past, if you filled up with enough gallons of propane a year, you would not get charted the "Rental / Maintenance" fee. And it seemed like it use to be a somewhat reasonable amount of gallons you needed to use, to get the "fee" taken off that year. But it seems to me like they got worse every year and tried to mak... read more

Ryan G 

on BBB

a year ago

Began the process of cancelling Amerigas a couple months ago by sending an email. Nothing, no response, no acknowledgement. Making arrangements for a new service provider I need the tank moved and gone so I spend 4 hours on hold on two separate phones when going through the online prompts for "problems with an account", because there is no online way to close your account. After four hours of hold time, I used another phone and selected new customer, and they picked up on the second ring. Because of the long hold time my wif... read more