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AmeriGas Propane
- Propane
- Rio Rancho, NM
About this business
Location details
3702 New Mexico 528, Rio Rancho, NM, 87144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 5:00 p.m. |
Amerigas is terrible! My provider sold to them some years ago and it has become worse and worse. There's no way to speak to a person on the phone and online seems to be ignored. I am currently sitting on 15% tank level awaiting delivery of pre buy propane that's been ordered since mid December. I am 73 years old and we are going into a record low temperature weekend. After 2 attempts to contact them, still no response. After reading reviews I'm becoming concerned and a little terrified.
If I could give less than 1 star I would. Called four times in one week and still no gas. Each call takes at least 20-25 minutes. Extremely frustrating.
AmeriGas is a joke. 800 number will not help resolve your issue. They will not contact local offices for help. I have been out of propane for 5 days in freezing weather and no on can confirm delivery. If I want 24 hour service I have to pay $300 more dollars but still may not get delivery? This company is a joke and doesn’t even care about their customers. They need to be shut down or at the very least investigated because they are putting people’s lives at risk.
I have waited for three days now, and still no propane. The coldest weather of the year is upon us, and my house is 51 degrees and has no hot water. I was supposed to have gas by the end of today. What does that mean? Their office closes at 4:30 pm, and no one answers the phone all day. It is 5:30 pm now. I have three sick kids and some small pets. At least AmeriGas could answer their phones or call customers they can't get to in a day. My electric bill will be sky-high because of this situation due to so many space heaters.... read more
We did not choose Amerigas but instead purchased a home with a leased Amerigas propane tank to fuel a few appliances in the home such as water heater and emergency heat. We ran out of propane during a -10 degree winter storm and placed an emergency delivery, promised delivery within 24 hours. Prepaid for the delivery including leak check fee since the tank was $600. When the delivery did not arrive as promised, my husband went to the local office only to find out it is closed for customer service and has been for 5 years. He... read more
Worst company. I ordered first fill as the price was low. After a week they sent delivery but the driver realized at the last minute(literally before entering my drive way) that there need to be inspection to be done first before delivery and he cant do inspection so no delivery. I have been pushing them to expedite delivery but they dont care but introduce more delays. Their department coordination is really bad and no customer service. I waited on the phone for 30 mins but no one picked and I had to drop. Even live chat ta... read more
Still waiting on delivery. It is 4 days past their estimate. I can’t find a way to contact them anywhere unless I want to talk to someone in Asia. I am actually wondering now if I will even see it.
I orderd gas on 1/4 still not delivered tank is empty it is 28° and supposed to get colder. Awful
I wish there was an option to give zero stars. After reading the reviews below, this is definitely a case of "misery always has company." The overseas customer service team is completely useless. Amerigas is clearly not giving them the knowledge nor the service training to be effective in any way. Communication is incomplete and the service scripts are laughable. Twice, for the same issue, my requests have not been processed. An additional time, the request was mis-categorized. Seems that the company is banking on the cost o... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,261 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 8:00 p.m.