Anna De La Cruz at Velocio Mortgage, LLC | NMLS# 712761

Malcolm B. 

on Birdeye

4 years ago

Very Polite, professional loan officers but I cannot say the same for the underwriting process. I started the loan process with Velocio Mortgage for the purchase of my new built home, 8 months before the loan closed. The entire process leading up to underwriting went smooth and the whole process was mapped out on their easy to navigate, loan portal. I submitted all documents to Velocio within a few hours of the request as to prevent any hold up on my end. 24 hours prior to loan closing I was contacted by my loan officer and ... read more

Mason M. 

on Birdeye

6 years ago

Horrible. Very little communication. Had to send the same documents multiple times. She didn’t send everything through underwriting when we were supposed to close. She had another person reach out for documents I sent her. She forgot the title policy fee in our closing costs. And finally, there was never a final inspection done on the house. Very poor 

Juanita P. 

on Birdeye

6 years ago

Everything was great until we signed the paperwork for our new home. I’ve been trying to contact someone in regards about a check I received through mail without a justification letter. I haven’t heard back nor have I received a copy of the justification letter. I also had questions about my mortgage payments. The only time I’ve been contacted was to ask me for a copy of my tax exemption letter. But, when I in return ask them if my mortgage payments are going to change due to tax exemptions, I can’t get a hold of anyone. Now... read more