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Anna De La Cruz at Velocio Mortgage, LLC | NMLS# 712761
- Mortgage Brokers
- San Antonio, TX
About this business
Location details
3239 N Loop 1604 W, Suite 201, San Antonio, TX, 78257, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Polite, professional loan officers but I cannot say the same for the underwriting process. I started the loan process with Velocio Mortgage for the purchase of my new built home, 8 months before the loan closed. The entire process leading up to underwriting went smooth and the whole process was mapped out on their easy to navigate, loan portal. I submitted all documents to Velocio within a few hours of the request as to prevent any hold up on my end. 24 hours prior to loan closing I was contacted by my loan officer and ... read more
Business response:
Thank you for sharing your experience with us, though we’re disheartened to hear what happened. For over three decades, we’ve lived by our company’s mission: to transform individual lives through lending and make dreams of homeownership come true. One of the ways we put our borrowers first is by maintaining a 100% commitment to closing on-time. This means that we do whatever it takes to reach your agreed-upon closing date, while making your mortgage processing as smooth and as easy for you as possible. Would you mind reachin... read more
Horrible. Very little communication. Had to send the same documents multiple times. She didn’t send everything through underwriting when we were supposed to close. She had another person reach out for documents I sent her. She forgot the title policy fee in our closing costs. And finally, there was never a final inspection done on the house. Very poor
Business response:
Hello Mason, I am very sorry to hear that you had an unpleasant home buying experience with us. If you would please email your preferred contact information to info@houseloan.com, a member of our leadership team would like to reach out to you to learn more about your experience so we can work to improve our processes.
Everything was great until we signed the paperwork for our new home. I’ve been trying to contact someone in regards about a check I received through mail without a justification letter. I haven’t heard back nor have I received a copy of the justification letter. I also had questions about my mortgage payments. The only time I’ve been contacted was to ask me for a copy of my tax exemption letter. But, when I in return ask them if my mortgage payments are going to change due to tax exemptions, I can’t get a hold of anyone. Now... read more
Frequently asked questions about Anna De La Cruz at Velocio Mortgage, LLC | NMLS# 712761
How is Anna De La Cruz at Velocio Mortgage, LLC | NMLS# 712761 rated?
Anna De La Cruz at Velocio Mortgage, LLC | NMLS# 712761 has a 4.4 star rating with 30 reviews.
When is Anna De La Cruz at Velocio Mortgage, LLC | NMLS# 712761 open?
Anna De La Cruz at Velocio Mortgage, LLC | NMLS# 712761 is open now. It will close at 6:00 p.m.